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SAMSUNG Series 9 Intel Core i5 4GB 128GB SSD 13.3
  • Verified Owner
  • Owned For: 1 week to 1 month

2 out of 5 eggs Sub par quality and customer svc 07/11/2013

This review is from: SAMSUNG Series 9 Intel Core i5 4GB 128GB SSD 13.3" Premium Ultrabook Silver (NP900X3D-A04US)

Pros: light and sleek. laptop is very slim and has a small footprint. screen is sharp and clear. touchpad isnt bad.

Cons: laptop doesnt sit flat on the four "feet". tried placing the laptop on a dozen different surfaces and it wobbles on every one. samsung customer svc told me to bring it to a local shop like a best buy to have them replace the rubber feet...at my expense! samsung rep kept apologizing without an acceptable resolution.

laptop cover does not stay shut when you carry the laptop on your side with the hinge side down. the lid will open up abt 1/4 to 1/2 an inch.

i expected much more from a laptop at this price point. my old Asus sits flat and lid remains closed and cost half the price!

Other Thoughts: samsung...read this and fix this issue. writing this review on a wobbly laptop isn't fun!

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ASUS Zenbook UX32A-DB31 Intel Core i3 2367M (1.40GHz) 4GB Memory 320GB HDD 24GB SSD 13.3
  • Verified Owner
  • Owned For: 1 day to 1 week

Pros: Great form factor as some of the others mentioned. Overall build quality seems pretty good. Asus live update is worthless.

Cons: Screen died after one day of light usage. I was comparing my laptop with my gf's macbook air and guess what? The screen died. Embarrassing! Nothing on the screen during BIOS or Windows startup. I had to use the VGA dongle to connect it to an external monitor. Asus customer service tried fixing the problem over the phone but decided I need to send the unit it. I decided to return the laptop to Newegg and they got me a new laptop in 7 days. So far this one is working ok but I do have 1 bright dot on the screen. Debating if I should make use of Asus' 0 Bright dot guarantee but I'm afraid the computer will come back is worse shape.

Other Thoughts: For the price I paid it's ok. This is my first Asus product and so far it's not a great first impression.
The ambient light sensor is horrible. Macbook Air sensor is 10x better.

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Patrick N.'s Profile

Display Name: Patrick N.

Date Joined: 12/20/04

  • Reviews: 2
  • Helpfulness: 0
  • First Review: 02/25/13
  • Last Review: 07/11/13
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