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EnGenius ENH500 N300 Business-Class, Long Range 5GHz Wireless Bridge/Access Point
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs EnGenius-NEVER AGAIN!!! 03/31/2015

This review is from: EnGenius ENH500 N300 Business-Class, Long Range 5GHz Wireless Bridge/Access Point

Pros: I’ve been purchasing EnGenius branded products for many years now, a large quantity, all from NewEgg. I have bought many different items from their product line with Really Good Results. The ERB300H, ESR300H, ESR300/350, ESR600, ENH202, ENH500 and others, ALL GOOD UNITS. I’ve had a few DOA’s over the years & I just send them back for replacement through NewEgg. I’ve only had one failure beyond the 30 day return limit & that was an ENH202 that died after 4 months. It took a while to convince the EnGenius Tech that I knew what I was doing & he agreed to issue the RMA (turn-around time is about 2 weeks), so I just bought another from NewEgg & waited for my replacement from EnGenius. This Review is in response to ON-Going Issues with the EnGenius ENH700EXT
In October of 2014 I bought 4 ENH700EXT’s from NewEgg , 2 out of 4 were DOA & I had to return them for replacement, 2 weeks into the project, another one dies in the middle of setting it up. I paid to have a replacement unit sent Next Day Service while waiting for the RMA process from NewEgg and returned that one for credit. My 30 days is running out quick but not before the last one of my original 4 Dies! Again paid to have one sent Next Day & RMA’d the other for credit. 100% FAILURE in just 30 days!
In February 2015 I had my 1st failure of the 4 Replacement Units & this time it’s not so easy to fix.
For simple How To stuff, EnGenius’s Tech Support is OK but for anything beyond that you basically have to convince them you have tried every possible option and there is no other choice but to send it in for repair or replacement. They are always quick to blame the POE or the power supply or the CAT5 cable or your instillation prowess before agreeing to issue an RMA. Additionally, I have noticed another trend; EnGenius claims their tech support is in the US, California to be specific, however, with over 25 years in telecommunications I can tell you every time I have called, it’s being routed to the other side f the world and every one of their techs have American names but are clearly Chinese, Singapore or Indonesian with a distinct dialect.

Cons: They’re a Singapore-based company and I am OK with that. They can have their tech-support in Singapore if they want, but do not lie to me and tell me that you are in the States, because I know better. I do not like having my intelligence insulted.
So after convincing the tech my unit had failed, he issued an RMA, I boxed up the unit and sent it back for repair/replacement, meanwhile purchasing another unit from NewEgg to minimize my client’s downtime. This replacement unit from NewEgg effectively became my spare unit to keep on hand, seeing as how I saw a trend developing. My spare parts plan was quickly launched into action in just two weeks after receiving the RMA’d unit back from EnGenius.
In March another unit failed and as this unit was the main hub that all other units bridged back to it was a major failure. The entire network was down. Hundreds of people had no internet access at my client’s location. I spent hours on the phone with Tier 2/3 tech support with a guy named Mike (probably not his real name) trying to explore every possibility to save this unit and get the network up and running again, but to no avail. I spent the remainder of the day swapping out that unit with my spare stock unit arranging for an RMA and trying to get my client’s network back up and running. With the main hub replaced and up and running, I had to run through my clients location and reprogram the MAC address for the other bridged ENH700EXT’s. While attempting to do that another one died right before my eyes! With an existing case number already on file, I spent several more hours on the phone again with Mike, “What happened? What can I do? Did you change the POE? Did you swap out the power supply? Is your CAT 5 cable broken? I had lost ALL patience! It was 8 o’clock at night, some 10 hours later from when this whole process started that day and I left my client’s location with their network only partially restored. Additionally, this particular ENH700EXT is now going on its THIRD replacement.

Other Thoughts: The next morning I got back on the phone with Mike to follow up. He had not yet emailed over the RMA for the first unit that I replaced yesterday and we haven’t even begun to address the second one that failed later that afternoon. To his credit Mike did a really good job of trying to work things out with me. Had he been allowed to finish the process things could have gone smoother. He recommended they send out an advance replacement for the other unit that died late the night before. I thought “great idea, that is the least you can do.” So I give him the serial number of the first unit and we changed its status over to advanced replacement, which I assumed meant they would overnight out another unit for me to install as quickly as possible. Mike then tells me it is out of his hands and I am to be passed off to another department to proceed with the advanced replacement order.
The next person I spoke with, whom I could barely understand, and because the phone call was being bounced clear around the world. The sound quality was garbage, and he knows nothing of my conversation with Mike and wants me to tell the story all over again starting with the serial number that I had already given Mike and my credit card for them to charge $600 for the advance replacement!
Off and on, throughout the remainder of that day and again into the next day I made a series of phone calls to key upper management personnel with EnGenius. Tried repeatedly to reach my regional sales rep – he never returned my call. Thankfully, the upper management types were actually in the states, in California. Still, however, from Singapore. With me ranting at the top of my lungs trying to explain that I had lost 6 ENH700EXTs in less than 6 months time and they wanted to charge me $600 for an advance replacement I was not going to stand for it. In the end I gave them the option for them to decide; You charge my American Express whatever monies you deem necessary to get me an advance replacement unit for my client’s ultimate benefit and it WILL be the LAST transaction I EVER do with EnGenius technologies OR do the RIGHT thing given my purchasing history with EnGenius and the THOUSANDS of billable dollars that I have lost swapping out these 6 devices over the past 6 months and send it to me for free, as you should. They chose to charge my AmEx $600. And for $600 I didn’t even get next day air. They were going to send it ground and I had to BEG for expedited shipping!! EnGenius, Say Goodbye!

READ FULL REVIEW
EnGenius ENH700EXT N600 Long-Range Dual Radio Wireless Outdoor Access Point
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs EnGenius-NEVER AGAIN!!! 03/29/2015

This review is from: EnGenius ENH700EXT N600 Long-Range Dual Radio Wireless Outdoor Access Point

Pros: I’ve been purchasing EnGenius branded products for many years now, a large quantity, all from NewEgg. I have bought many different items from their product line with Really Good Results. The ERB300H, ESR300H, ESR300/350, ESR600, ENH202, ENH500 and others, ALL GOOD UNITS. I’ve had a few DOA’s over the years & I just send them back for replacement through NewEgg. I’ve only had one failure beyond the 30 day return limit & that was an ENH202 that died after 4 months. It took a while to convince the EnGenius Tech that I knew what I was doing & he agreed to issue the RMA (turn-around time is about 2 weeks), so I just bought another from NewEgg & waited for my replacement from EnGenius.
This Review is in response to ON-Going Issues with the EnGenius ENH700EXT. In October of 2014 I bought 4 ENH700EXT’s from NewEgg , 2 out of 4 were DOA & I had to return them for replacement, 2 weeks into the project, another one dies in the middle of setting it up. I paid to have a replacement unit sent Next Day Service while waiting for the RMA process from NewEgg and returned that one for credit. My 30 days is running out quick but not before the last one of my original 4 Dies! Again paid to have one sent Next Day & RMA’d the other for credit. 100% FAILURE in just 30 days!

Cons: In February 2015 I had my 1st failure of the 4 Replacement Units & this time it’s not so easy to fix.
For simple How To stuff, EnGenius’s Tech Support is OK but for anything beyond that you basically have to convince them you have tried every possible option and there is no other choice but to send it in for repair or replacement. They are always quick to blame the POE or the power supply or the CAT5 cable or your instillation prowess before agreeing to issue an RMA. Additionally, I have noticed another trend; EnGenius claims their tech support is in the US, California to be specific, however, with over 25 years in telecommunications I can tell you every time I have called, it’s being routed to the other side f the world and every one of their techs have American names but are clearly Chinese, Singapore or Indonesian with a distinct dialect.
They’re a Singapore-based company and I am OK with that. They can have their tech-support in Singapore if they want, but do not lie to me and tell me that you are in the States, because I know better. I do not like having my intelligence insulted.
So after convincing the tech my unit had failed, he issued an RMA, I boxed up the unit and sent it back for repair/replacement, meanwhile purchasing another unit from NewEgg to minimize my client’s downtime. This replacement unit from NewEgg effectively became my spare unit to keep on hand, seeing as how I saw a trend developing. My spare parts plan was quickly launched into action in just two weeks after receiving the RMA’d unit back from EnGenius. In March another unit failed and as this unit was the main hub that all other units bridged back to it was a major failure. The entire network was down. Hundreds of people had no internet access at my client’s location. I spent hours on the phone with Tier 2/3 tech support with a guy named Mike (probably not his real name) trying to explore every possibility to save this unit and get the network up and running again, but to no avail. I spent the remainder of the day swapping out that unit with my spare stock unit arranging for an RMA and trying to get my client’s network back up and running. With the main hub replaced and up and running, I had to run through my clients location and reprogram the MAC address for the other bridged ENH700EXT’s. While attempting to do that another one died right before my eyes!

Other Thoughts: With an existing case number already on file, I spent several more hours on the phone again with Mike, “What happened? What can I do? Did you change the POE? Did you swap out the power supply? Is your CAT 5 cable broken? I had lost ALL patience! It was 8 o’clock at night, some 10 hours later from when this whole process started that day and I left my client’s location with their network only partially restored. Additionally, this particular ENH700EXT is now going on its THIRD replacement.
The next morning I got back on the phone with Mike to follow up. He had not yet emailed over the RMA for the first unit that I replaced yesterday and we haven’t even begun to address the second one that failed later that afternoon. To his credit Mike did a really good job of trying to work things out with me. Had he been allowed to finish the process things could have gone smoother. He recommended they send out an advance replacement for the other unit that died late the night before. I thought “great idea, that is the least you can do.” So I give him the serial number of the first unit and we changed its status over to advanced replacement, which I assumed meant they would overnight out another unit for me to install as quickly as possible. Mike then tells me it is out of his hands and I am to be passed off to another department to proceed with the advanced replacement order.
The next person I spoke with, whom I could barely understand, and because the phone call was being bounced clear around the world. The sound quality was garbage, and he knows nothing of my conversation with Mike and wants me to tell the story all over again starting with the serial number that I had already given Mike and my credit card for them to charge $600 for the advance replacement!
Off and on, throughout the remainder of that day and again into the next day I made a series of phone calls to key upper management personnel with EnGenius. Tried repeatedly to reach my regional sales rep – he never returned my call. Thankfully, the upper management types were actually in the states, in California. Still, however, from Singapore. With me ranting at the top of my lungs trying to explain that I had lost 6 ENH700EXTs in less than 6 months time and they wanted to charge me $600 for an advance replacement I was not going to stand for it. In the end I gave them the option for them to decide; You charge my American Express whatever monies you deem necessary to get me an advance replacement unit for my client’s ultimate benefit and it WILL be the LAST transaction I EVER do with EnGenius technologies OR do the RIGHT thing given my purchasing history with EnGenius and the THOUSANDS of billable dollars that I have lost swapping out these 6 devices over the past 6 months and send it to me for free, as you should. They chose to charge my AmEx $600. And for $600 I didn’t even get next day air. They were going to send it ground and I had to BEG for expedited shipping!! EnGenius, Say Goodbye!

READ FULL REVIEW
TOSHIBA 500GB Canvio 3.0 Portable Hard Drive USB 3.0 Model HDTC605XR3A1 Red
  • Verified Owner
  • neweggOwned For: less than 1 day

Pros: Great shape, great style. Good form/factor & the 3.0 USB cable is the best quality & lenght I have ever seen for a Backup Hard Drive from anybody.

Cons: RUN, as fast as you can from this unit!! As an I.T. Pro I am GREATLY disappointed in Toshiba. This is JUNK! USB 3.0 willnot stay connected for any lenght of time. I a now on my 2nd unit in as many weeks & both are the same. USB 3.0 will not work!

Other Thoughts: That said, if you only want to use it in USB 2.0 mode then it is great, but what's the point?? I have many other USB 3.0 devices & they ALL work just fine. Toshiba WAKE UP!!

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Anonymous's Profile

Display Name: Anonymous

Date Joined: 03/18/09

  • Reviews: 47
  • Helpfulness: 2
  • First Review: 08/10/12
  • Last Review: 04/05/16
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