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3 out of 5 eggs Good board, horrible product support and customer service 06/29/2016

This review is from: GIGABYTE GA-990FXA-UD3 R5 (rev. 1.0) AM3+/AM3 AMD 990FX SATA 6Gb/s USB 3.0 ATX AMD Motherboard

Pros: Gaming board

Cons: Ethernet died within 6 months

Other Thoughts: Bought this board mid-December for a Christmas present. Within 6 months had what I was fairly sure a bad Ethernet port causing problems. Sent RMA to Gigabyte for repair. When the board arrives I get an email stated the PCB was physically damaged which voids the warranty. I have built multiple computers and shipped plenty of boards, did not send a damaged board in; I know how to bubble wrap / ESD bag a board for shipping. Spent hours on the phone with Gigabyte customer service where they insisted the board arrived like this but after receiving the board back from them at my persistence it was clearly dropped. I'm guessing dropped by a tech covering themselves, regardless they refuse to cover anything or accept any responsibility leaving the cost out of my pocket. They of course can't produce the box I shipped it in but insist they have strict screening and it had to have come like that.

A company can have the best consumer product on the market, if you don't stand behind hit, to include the competency of your workers / staff then it's not worth buying. End rant. Good board, horrible service, won't buy a thing from Gigabyte again; back to Asus.

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Gear Head MP2750RED Mouse - Optical - Wireless - Radio Frequency - Red
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

Pros: Size, price, color, buttons

Cons: click to turn on after powersave

Other Thoughts: Nice little mouse for the price, does have powersave but have to click to revive rather than just move. USB nice and small.

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OKGEAR 18
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: Great quality, worth the $. Snap in tight, full SATA III

Cons: none

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Anonymous's Profile

Display Name: Anonymous

Date Joined: 02/23/02

  • Reviews: 5
  • Helpfulness: 2
  • First Review: 03/14/12
  • Last Review: 06/29/16
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