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Neato XV-12SD/XV-SD Automatic Vacuum Cleaner, Colors May Vary - Manufacturer Refurbished (Scratch And Dent)
Cover colors are assorted (please see description below)
  • Verified Owner
  • Owned For: more than 1 year

Pros: When it works it works well. Most of the units are functionally identical so you can upgrade the unit to a pet-allergy unit by simply buying a pet-allergy brush and what is called a HEPA filter.

Cons: I've trying to get several units running properly again, some not mine. I'm going to try a firmware update to fix some units. Note that Neato doesn't appear to recommend firmware updates.

In order to update the software you have to register the units.

In order to register you have to provide make,model,serial no, date bought, and proof of purchase. Some of this data I don't have because the units aren't mine.

According to customer care:

Once registered-you cannot change ownership, because the serial no cannot be reassigned. Thinking about it: you may not be able to change your email address either, forever.

Neato doesn't provide the firmware update as a stand alone firmware update file. Apparently the firmware software isn't smart enough to know which models it can update, that's why they need all the info. BTW this implies if you accidentally enter the wrong make, model,serial number,...; the firmware update could brick the unit.

Be alert that the chargers are not necessarily interchangeable, it may look like it's charging but not.. If you have multiple units, make sure to keep the charger-unit together.

Other Thoughts: The laser scanner failed on one unit and is only factory repairable. Since Neato doesn't sell major parts like the laser scanner, only minor repairs are possible at your local vacuum repair shop. This unit may be used for parts.

KEEP THE BOX THAT CAME WITH THE UNIT for shipping purposes.

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USB 6 Buttons 2.4G Wireless Adjustable Weight Gaming Game Mouse 1000/1600/2000 DPI for PC Laptop Desktop - Black
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: looks techie

Cons: dead on arrival

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TRENDnet TPL-401E Powerline 500 AV Adapter Up to 500Mbps
  • Verified Owner
  • Owned For: 1 month to 1 year

2 out of 5 eggs TRENDnet powerline adapter 01/03/2014

This review is from: TRENDnet TPL-401E Powerline 500 AV Adapter Up to 500Mbps

Pros: Works. If you change the default password, read the manual about syncing all the units. The house has whole house surge protection, units worked.

Cons: Bought a TPL-401E & TPL-405E, one or both failed within 3 months. Trying Trendnet for replacement.

Other Thoughts: Generally works well. Actually bought these to bypass the Alienware 17xr4 wireless card; which Alienware has said that it's my problem to resolve. The powerline ethernet worked fine in this case. (actually, faster than the dual band N).

I have noted times that the powerline units get glitchy if you pump a lot of data over these units for days to months.

If you install these to support hardware which talks to each other (Tivos, Samsung TVs, etc); the hardware on the powerline net will appear to be on it's own net. And may not appear on "other" nets, i.e. like an existing ethernet. If so you may need to put all the linkable hardware on the powerline net.

Unlikely they will work with other manufactureres equipment.

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william s.'s Profile

Display Name: william s.

Date Joined: 08/15/09

  • Reviews: 3
  • Helpfulness: 0
  • First Review: 01/03/14
  • Last Review: 01/17/15
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