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GEAR HEAD 24x DVD Burner 24X DVD+R 8X DVD+RW 12X DVD+R DL 24X DVD-R Black SATA Model 24XDVDINT
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: PLEASE READ MY CONS COMMENT BELOW.
the only good comment i have is 5 eggs for Newegg, because they did they right thing and repalced my unit even though it was beyobd their 30 day limit. This is why I am a loyal Newgg customer for iver 15 years.

Cons: I gave this unit 1 egg because after the unit failed in less than 2 months, it was beyond the 30 day Newgg RMA policy limit.. I contacted the manufacturer, Gear Head and I was asked by their tech that before I returned the unit, did I install the Nero trial version, because it was required to be installed and necessary drivers were needed that were only on the CD. Now who installs drivers for a CD or DVD these days they are always PNP. However, if it is a requirement, NO where on the retail box was there a disclaimer that the included CD was necessary fro the unit to work properly. I no longer had the CD nor did I install because it was a trial version of NERO which I hate, therefore I threw it away. Now get this Gear Head would not issue an RMA due to the fact in order for them to repalce the unit it must be in the original box, all cables and the CD must be returned. They are not kidding either. I was told there was nothing they could do and was told to have a nice day and thank you for calling Gear Head.

Other Thoughts: Watch out for warranties!!
Keep EVERYTHING. This includes the original box , cables, software CD if included and all booklet and literature for at least a year. It is a good habit to get into and will save you a lot of aggrevation.

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Dail E.'s Profile

Display Name: Dail E.

Date Joined: 09/01/11

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 06/12/13
  • Last Review: 06/12/13
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