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ICY DOCK Blizzard MB080U3S-1SB ABS shell with metal frame 3.5
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: This really is a very good device. Its two huge pros are it keeps the hard drive cool over extended periods (such as cloning a disk) and, hard drives can be inserted and removed effortlessly in seconds. I would rate it 5 stars if the company did not have a poor rebate policy.

Cons: It is unconscionable for any company to tell it's own customers, who have bought an item with a promotion/rebate to: "allow 12 - 14 weeks from receipt of your rebate". That is 1/4 of a year !!!!

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Symantec Norton Internet Security 2012 3 User
  • Verified Owner
  • Owned For: 1 month to 1 year

3 out of 5 eggs Warning if you purchase with rebate 02/14/2012

This review is from: Symantec Norton Internet Security 2012 3 User

Pros: Norton IS is consistently rated at the very top and the 2012 is very good. I am using it on 8 PCs that I maintain.

But, if you are buying it using a $40 rebate be warned: the rebate center chosen (by Norton or NewEgg? I have tried to find out) to process the rebate has had many complaints against it and left many loyal NewEgg customers furious, me included. And note: NewEgg will not assist you if you have problems getting your rebate even though they are aware of the problems with this rebate center - they continue to run new promotions using them after they have been asked not to. Many very upset NewEgg customers have asked that they tell the manuufacturers they won't run promotions if this rebate center is used, but they continue to. What does that say about how they care for their customers?

Cons: If you buy expecting to get the rebate you were entitled to without any issues, you may be VERY disappointed.

Other Thoughts: No loyal long-time NewEgg customer (or brand-new customer)should have to worry about buying products on NewEgg that have rebates. NewEgg owes its customers to do at least the most minimal it can and that is TO STOP promoting products with rebates when it is aware that the rebate fullfilment center being used has a long histiory of problems.

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SONY Vegas Movie Studio HD Platinum 11
  • Owned For: 1 month to 1 year

1 out of 5 eggs Serious problem with Rebate processing 02/12/2012

This review is from: SONY Vegas Movie Studio HD Platinum 11

Pros: The software is reasonable and one of the better video editing software products in this price range. But there is a huge problem that ruins the experience of this problem that must be mentioned - atrocious rebate handling.

Cons: I have never downgraded a product because of a problem with rebate processing but in this case I think it is necessary. I and very many others bought this software through New Egg (as opposed to another online store) BECAUSE of the $40 rebate. As pointed out here and many other places on the internet the company chosen to process the rebates has an abysmal record and large amounts of people have not received the rebates. New Egg's response has been that is not really their responsibility. But other New Egg software promotions appear to use the same rebate company and it is not clear to me that New Egg is not one of the party's involved in the selection. I personally have used New Egg for 8 or more years and ordered thousands of dollars of products. With three recent rebates all not being processed within the required time and getting the run around I will never buy from New Egg again if they do not take the appropriate actions to protect their own innocent customers.

Other Thoughts: I have made a complaint to Sony Creative on their facebook page. Sony says the are looking into this. Please go there and let Sony know if you have run into this same rebate problem.

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Douglas M.'s Profile

Display Name: Douglas M.

Date Joined: 09/08/10

  • Reviews: 3
  • Helpfulness: 3
  • First Review: 02/12/12
  • Last Review: 03/24/14
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