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RICHARD A.'s Profile > 
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Asus VH238H Black 23
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: Price was right

Cons: I have never owned an ASUS product until this year and bought this monitor, 2 laptops, 2 desktops & another monitor. I had problems with one of the laptops & desktop and getting any kind of reasonable help out of any support person was kind of like asking a lawyer not to love money. After my terrible customer service experience with ASUS which ended up costing me a couple hundred dollars to fix myself (although under warranty), I WILL NEVER BUY ANOTHER ASUS PRODUCT AGAIN. I recommend you never to buy one either.

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ASUS CM6870-CA-3AA Desktop PC Intel Core i7 3770 (3.40GHz) 16GB 2TB HDD Windows 7 Home Premium
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: Great price for the specifications. Quality hardware

Cons: ASUS has worse customer service than the YUGO. That is pretty bad. I have never owned and ASUS computer till this year and bought 4 for our family. ASUS customer service is the worse I have ever experienced from any company in any industry.

Other Thoughts: Overall, I did get a good deal on the hardware and ASUS does product decent hardware. If they had at least decent customer service on matters, they would have gotten 5 stars.

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ASUS Q500A-BHI5N01 Notebook Intel Core i5 3210M (2.50GHz) 6GB Memory 750GB HDD Intel HD Graphics 4000 15.6
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: Great hardware / power for the money.
Computer works fine and is a great value

Cons: You will not have the ability to create your Windows 8 backup discs because ASUS deletes the restore partition during the refurbishment process. ASUS WILL NOT send you any restore discs because according to them "they do not exist".
POOR CUSTOMER SERVICE WITH ASUS regarding the issue of getting restore discs for a computer with their name on it. We ended up being forced to purchase an operating system so that we could restore and re-store again any time we needed.
COUNT THE COST OF THE ADDED PURCHASE OF AN OPERATING SYSTEM with this laptop.

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RICHARD A.'s Profile

Display Name: RICHARD A.

Date Joined: 03/29/10

  • Reviews: 8
  • Helpfulness: 5
  • First Review: 08/13/11
  • Last Review: 09/04/13
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