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Pros: This is a great machine; small and compact with a built-in graphics. I would suggest only getting the CPUs that are recommended for this desktop. At the company I work for we are currently upgrading all of our desktops and the Shuttle is the standard we are using.
Cons: The only problem we have encountered with the Shuttle is the type and size of RAM installed. We tried (2) sticks of 8gb PNY RAM and the CPU crashed on multiple occurrences. We have since switched to sticks of 4gb PNY RAM and have not had an issues since.