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Phanteks Phanteks Enthoo Series Primo Aluminum PH-ES813P_BL Black w/ Blue LED Aluminum faceplates / Steel chassis ATX Full Tower Computer Case
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: I am amending my previous review from 2 stars down to one after speaking with the customer service department with Phanteks. Talk about rotten customer service. Alll they wanted to do was make excuses instead of ownership of the problem. save yourself the hastle.. don't buy this case.

ok.. where to being? :

1) very poor quality control! there are several points of machining that are "off." example.. either the screw holes for the back cover, or the holes on the back cover itself are not aligned. It makes it next to impossible to properly secure the back case cover. - Very Poor Quality

second drive bay down.. the mount holes for screws are not even. when mounting, say a fan controller in that bay, it's tilted because the holes were not placed correctly... - Poor Quality.. VERY POOR

The plate to cover the gromets and to provide a mount point for a res was a great idea... EXCEPT.. not thought through nor implemented properly. Not a single one of the newer cards will fit within the parameters allowed so that plate/mounting bracket is unusable, leaving wasted space.

with the above statement... if you use a newer card, such as a 780, or r9 290, you now have to mount the tube res to the back of the case.. however, that can't be done with a nice sized res as the SLI / Crossfire connections block the tube from being mounted unless you are willing to go without a bottom radiator, which now completely eliminates the reason for buying case. VERY POOR DESIGN AND IMPLEMENTATION

the ONLY way you can use bottom for a nice radiator in push/pull is if you use a bay res, which, IMO, really changes why a person would buy this case... to SEE all the components.

The back area to mount a punp 1) does not work with EKD5 pumps.. the holes dont allign.. so, apparently everyone is only allowed to buy one brand with the Phanteks case and 2) is wothless to use if you cant have the res mounted on the bracket in front because you have a newer GPU.

O M G is this thing heavy!!!!! it's ridiculous... which, i wouldn't really care about if the rest of the case were designed properly and weren't full of so many poor craftsmanship flaws.. or just plain laziness from Phanteks to make sure the quality is what a person pays for.

This is and will be my first, AND LAST Phanteks product i ever purchase. I will be purchasing a Caselabs case next time.. if a person can't pay the $ for a caselabs, get a Coolermaster, NZXT or ( gulp ) Corsair.. ( Corsair has the WORST customer service i have ever come across! ) But at least the cases are designed with some intelligence.

Cons: I am amending my previous review from 2 stars down to one after speaking with the customer service department with Phanteks. Talk about rotten customer service. Alll they wanted to do was make excuses instead of ownership of the problem. save yourself the hastle.. don't buy this case.

ok.. where to being? :

1) very poor quality control! there are several points of machining that are "off." example.. either the screw holes for the back cover, or the holes on the back cover itself are not aligned. It makes it next to impossible to properly secure the back case cover. - Very Poor Quality

second drive bay down.. the mount holes for screws are not even. when mounting, say a fan controller in that bay, it's tilted because the holes were not placed correctly... - Poor Quality.. VERY POOR

The plate to cover the gromets and to provide a mount point for a res was a great idea... EXCEPT.. not thought through nor implemented properly. Not a single one of the newer cards will fit within the parameters allowed so that plate/mounting bracket is unusable, leaving wasted space.

with the above statement... if you use a newer card, such as a 780, or r9 290, you now have to mount the tube res to the back of the case.. however, that can't be done with a nice sized res as the SLI / Crossfire connections block the tube from being mounted unless you are willing to go without a bottom radiator, which now completely eliminates the reason for buying case. VERY POOR DESIGN AND IMPLEMENTATION

the ONLY way you can use bottom for a nice radiator in push/pull is if you use a bay res, which, IMO, really changes why a person would buy this case... to SEE all the components.

The back area to mount a punp 1) does not work with EKD5 pumps.. the holes dont allign.. so, apparently everyone is only allowed to buy one brand with the Phanteks case and 2) is wothless to use if you cant have the res mounted on the bracket in front because you have a newer GPU.

O M G is this thing heavy!!!!! it's ridiculous... which, i wouldn't really care about if the rest of the case were designed properly and weren't full of so many poor craftsmanship flaws.. or just plain laziness from Phanteks to make sure the quality is what a person pays for.

This is and will be my first, AND LAST Phanteks product i ever purchase. I will be purchasing a Caselabs case next time.. if a person can't pay the $ for a caselabs, get a Coolermaster, NZXT or ( gulp ) Corsair.. ( Corsair has the WORST customer service i have ever come across! ) But at least the cases are designed with some intelligence.

Other Thoughts: do not purchase this case

READ FULL REVIEW
Phanteks Phanteks Enthoo Series Primo Aluminum PH-ES813P_BL Black w/ Blue LED Aluminum faceplates / Steel chassis ATX Full Tower Computer Case
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: mostly customizable. can create a GOOD water cooling case.. but not great...

Cons: ok.. where to being? :

1) very poor quality control! there are several points of machining that are "off." example.. either the screw holes for the back cover, or the holes on the back cover itself are not aligned. It makes it next to impossible to properly secure the back case cover. - Very Poor Quality

second drive bay down.. the mount holes for screws are not even. when mounting, say a fan controller in that bay, it's tilted because the holes were not placed correctly... - Poor Quality.. VERY POOR

The plate to cover the gromets and to provide a mount point for a res was a great idea... EXCEPT.. not thought through nor implemented properly. Not a single one of the newer cards will fit within the parameters allowed so that plate/mounting bracket is unusable, leaving wasted space.

with the above statement... if you use a newer card, such as a 780, or r9 290, you now have to mount the tube res to the back of the case.. however, that can't be done with a nice sized res as the SLI / Crossfire connections block the tube from being mounted unless you are willing to go without a bottom radiator, which now completely eliminates the reason for buying case. VERY POOR DESIGN AND IMPLEMENTATION

the ONLY way you can use bottom for a nice radiator in push/pull is if you use a bay res, which, IMO, really changes why a person would buy this case... to SEE all the components.

The back area to mount a punp 1) does not work with EKD5 pumps.. the holes dont allign.. so, apparently everyone is only allowed to buy one brand with the Phanteks case and 2) is wothless to use if you cant have the res mounted on the bracket in front because you have a newer GPU.

O M G is this thing heavy!!!!! it's ridiculous... which, i wouldn't really care about if the rest of the case were designed properly and weren't full of so many poor craftsmanship flaws.. or just plain laziness from Phanteks to make sure the quality is what a person pays for.

This is and will be my first, AND LAST Phanteks product i ever purchase. I will be purchasing a Caselabs case next time.. if a person can't pay the $ for a caselabs, get a Coolermaster, NZXT or ( gulp ) Corsair.. ( Corsair has the WORST customer service i have ever come across! ) But at least the cases are designed with some intelligence.

Other Thoughts: Dont buy this case.

READ FULL REVIEW
Cooler Master Cosmos SE - Full Tower Computer Case with High-End Water Cooling Support and Carrying Handles
  • Verified Owner
  • Owned For: 1 month to 1 year

5 out of 5 eggs CoolerMaster's Customer Service is unrivalled 02/06/2014

This review is from: Cooler Master Cosmos SE - Full Tower Computer Case with High-End Water Cooling Support and Carrying Handles

Pros: The customer service at Coolermaster is beyond amazing. This case has had some, well.. challenges with design. many things that really made me wish I didn't buy it because of very poor design by coolermaster. I decided to contact CoolerMaster hoping they would be able/willing to assist me with refining my setup considering the poor design in a few critical areas. Their customer service was friendly and responsive. Asked for my setup and pictures. They then went the extra mile and offered me a solutions using what I had. Very simply put, the best customer service I have come across in a long time.. Corsair could really learn a lot if they were to spend some time with Coolermaster people...

Thank you Patrick and team for your unbelievable service! it wont be forgotton

Cons: case really has a bad space management due to design..

if you want to install two fans on top, or a radiator larger than a single 140mm rad, the top drive bay becomes unusable... wasted space...

if you want to put a rad on the front lager than a single 140mm rad/fan.. you cannot use drive bays 2 and 3.. .again.. bad design.. wasted space.

no spot for fan on bottom... wasted space.

atx boards covers the bottom grommets entirely.. bad design

atx boards cover one - half of the grommets next to the drive bays.. bad desing.

thickest single rad you could install up top is 40mm.. and you cant install fans with it.. only on the outside... bad design

Other Thoughts: really.. I would rate this case a 2 of 5 for the case.. but the customer service is so amazing from Coolermaster that I gave it a 5.. ONLY because of that.... this case could really have some potential.. with a revision... as is.. I would not suggest you buy if you have any plans whatsoever of water cooling.

READ FULL REVIEW

Kevin S.'s Profile

Display Name: Kevin S.

Date Joined: 07/30/13

  • Reviews: 12
  • Helpfulness: 6
  • First Review: 12/12/13
  • Last Review: 05/08/14
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