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Synology DS213j Network Storage
  • Verified Owner
  • Owned For: 1 month to 1 year

2 out of 5 eggs Poor Support makes this NAS a gamble 06/09/2014

This review is from: Synology DS213j Network Storage

Pros: The device is quiet, fast and easily set up. Good design facilitates Installation and removal of drives.

Cons: Not powerful enough to transcode video. AVIs, MKVs, and some High bit rate x264 video will not play with the supported player (DS Video) on many devices.

There is a known issue after a power failure that may corrupt the motherboard. (Search for Flashing|Blinking blue power light).

Acquiring an RMA is a slow process, as it takes Synology days to respond to support tickets. I'm 5 days into a dead NAS with no RMA yet. By the time the RMA is received and a replacement arrives it will be over a week of downtime.

Other Thoughts: I've been pleased with this NAS until the motherboard glitched. The lack of responsiveness from Synology has been frustrating.

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Misti J.'s Profile

Display Name: Misti J.

Date Joined: 03/01/14

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 06/09/14
  • Last Review: 06/09/14
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