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Samsung CLP-680ND Color Laser Printer
  • Verified Owner
  • Owned For: 1 week to 1 month

1 out of 5 eggs No Warranty Support 03/04/2013

This review is from: Samsung CLP-680ND Color Laser Printer

Pros: This had the potential to be a nice printer, if only it had worked.
Newegg accepts returns.

Cons: Expensive toner. Aftermarket toner is not yet available.
Samsung does not honor the warranty.

Other Thoughts: I received a defective printer (print dropouts). Samsung was unable to repair and refused to replace it.

Over the course of a month, I placed numerous calls to Samsung, spoke with over a dozen different people in Customer Support, Technical Support, "Executive" Customer Support (which should be called the "'No' Department" because all they ever said was "no"), "ServRight" (which should be called "ServNot" because they never did show up to fix the printer), and someone from the "Office of the CEO". All I ever got was runaround, refusals, broken promises, and unreturned calls.

Multiple times, I was told that I'd have to go purchase replacement parts myself. I was promised "we'll call you back within one hour" four times - and never received a return call. Three times they assured me that a service tech would call the next day - and he never did. When I reached the end of the Newegg return period and the printer still had not been repaired, I requested a replacement - and was refused. I asked the "executive customer support" representative flat out if Samsung would honor the warranty and he said "no".

So I returned the pinter to Newegg for a refund. I originally planned to get a replacement, but after the last Samsung service person was downright rude to me, I decided not to do business with Samsung again.

Everybody makes mistakes from time to time - the test of a good company is how they deal with them. Samsung failed horribly. Had they fixed the printer, I'd have been happy. Instead, I received worst customer service experience of my life.

I won't buy any more Samsung products and I strongly urge others to avoid Samsung as well.

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Eric R.'s Profile

Display Name: Eric R.

Date Joined: 11/26/09

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 03/04/13
  • Last Review: 03/04/13
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