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Turnda Leather Power Recliner with Shiatsu Massage
  • Owned For: 1 month to 1 year

1 out of 5 eggs Bad Quality/Worse Warranty 01/24/2013

This review is from: Turnda Leather Power Recliner with Shiatsu Massage

Pros: Looks good, that's about it.

Cons: I bought the similar (now discontinued) version last year and have had nothing but problems. The padding gave out and the rollers won't go all the way down. No problem since it has a great warranty right?? Wrong. Submitted warranty with Ultrashield in November. They advised that the parts had to come from China and could take up to 8 weeks. It's now late January and haven't received anything. Ultrashield is now saying rep from Newegg hasn't responded back to them since January 3rd. I normally don't write reviews on products, but this is pretty ridiculous. Waiting to hear back if Newegg will step up and stand behind their warranty.

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Turnda Leather Power Recliner with Shiatsu Massage
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Bad Quality/Worse Warranty 01/24/2013

This review is from: Turnda Leather Power Recliner with Shiatsu Massage

Pros: Good Looking Chair, that's about it.

Cons: Got this chair almost a year ago. At first it was pretty decent. Every once in a while would use massage function which is ok. The massage rollers, however, will not roll all the way down and the cushion has lost it's support. No problem with that great warranty right? Wrong! I submitted a claim with Ultrashield in NOVEMBER. They advised that it was approved, but the parts needed to come from China so it could take up to 8 weeks. As of today I am still with a useless chair and now am being told by Ultrashield that Newegg is holding this up and not contacting them back. I paid a lot for this "High end" chair and am extremely disappointed, even more so that a claim would take this long. It's ridiculous and if it is Newegg holding this up, delaying the warranty, then I will not buy anything else from them.

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David U.'s Profile

Display Name: David U.

Date Joined: 02/17/09

  • Reviews: 2
  • Helpfulness: 1
  • First Review: 01/24/13
  • Last Review: 01/24/13
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