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Pros: I got my replacement for a DOA unit. It does its job well enough. We have several of these units at work and that was the first DOA one I had seen. Probably just one of those odd units that slipped through.
Cons: First Unit was DOA.
Other Thoughts: Would have prefered to have no hassles, but it happens. It took a few extra days, but I got the replacement 3 days later.