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Cyborg V.7 Keyboard
  • Verified Owner
  • Owned For: 1 week to 1 month

2 out of 5 eggs The quality of the keyboard is bested by the incompetence of MadCatz 01/18/2013

This review is from: Cyborg V.7 Keyboard

Pros: Great keyboard while it worked

Cons: Customer support is literally non existant

Other Thoughts: the keyboard was awesome for the first week until the keys started to skip. After checking my drivers and reinstalling a couple of times, I decided I would just return it since I was still under warranty. That was a terrible idea. For the past month I have not gotten a single email back from MadCatz and every time I have called their support line, there is an automated response saying their phones are "down for the holidays" and i immediately get disconnected. I dont know what company in their right mind would shut down their customer service department for over a month right after christmas, but apparently that is their policy. I recieved this for christmas and since they haven't responded for over a month, my warranty is up and I am unable to return the keyboard anymore. Like I said, the keyboard was great but I should have bought it from newegg or a local computer store that would honor their customer support and return policy. If you have any second thoughts about this, just drop MadCatz tech support a call for yourself and see if theyre still enjoying their holiday.

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Matthew G.'s Profile

Display Name: Matthew G.

Date Joined: 11/23/12

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 01/18/13
  • Last Review: 01/18/13
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