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ThinkPad T Series T520 (423946U) Notebook Intel Core i5 2520M (2.50GHz) 4GB Memory 320GB HDD Intel HD Graphics 3000 15.6
  • Owned For: 1 month to 1 year

Pros: Business machine allows multitasking without straining resources: word processing with several multi-tabbed browsers, video, and folders. Sturdy machine (no ill effects from being dropped). Tech support has been reliable--always a short wait and knowledgeable solution to whatever the problem.

Cons: After a few months' use, a blue screen attributed a crash to a defect in the hard drive (320 GB Hitachi). To give it credit, the company promptly sent a replacement (refurbished, though, with settings from previous owner) and then for some reason a second. There were some serious problems with transferring contents from old to new drives: lost data probs and lack of technical professionals in small rural area. Mfr. did NOT say anything about returning the defective drive or provide a deadline for this. Two invoices totaling $350.00 arrived, predictably, but the accounting dept. would not consider the circumstance or flex. Their "system will not allow it." So if something breaks and you can't respond quickly enough for the Lenovo system, you may wish you had bought another brand. You may wish that anyway if you pay from $1500. to $900. for a machine that is advertised to be ultra-reliable and isn't.

Other Thoughts: Lost time and money for the owner, to say nothing of associated stress, are entirely the fault of the company that built this machine with a defective HD, so blaming the customer and issuing veiled threats--pay up, return the drives, or spend the next year fixing your credit rating as well as the computer--is not good. This is a reason to choose another brand.

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ThinkPad T Series T520 (423946U) Notebook Intel Core i5 2520M (2.50GHz) 4GB Memory 320GB HDD Intel HD Graphics 3000 15.6
  • Owned For: more than 1 year

Pros: Supports multitasking without straining resources, which is very nice for word processing with several multi-tabbed browsers and a video. It is a sturdy machine (no ill effects from being dropped) and has several practical add-ons that I do not use so cannot review. Tech support has been reliable--always a short wait and knowledgeable solution to whatever the problem.

Cons: After a few months' use, a blue screen attributed a crash to a defect in the hard drive (320 GB Hitachi). To give it credit, the company promptly sent a replacement (refurbished, though, with settings from previous owner) and then for some reason a second. There were some serious problems with transferring contents from old to new drives: lost data probs and lack of technical professionals in small agricultural area. Mfr. did NOT say anything about returning the defective drive or provide a deadline for this. Two invoices totaling $350.00 arrived, predictably, but the accounting dept. would not consider the circumstance or flex. Their "system will not allow it." So if something breaks and you can't respond quickly enough for the Lenovo system, you may wish you had bought another brand. You may wish that anyway if you pay from $1500. to $900. for a machine that is advertised to be ultra-reliable and isn't.

Other Thoughts: Choose another brand if this might be an issue. The lost time and money for the owner, to say nothing of associated stress, are entirely the fault of the company that built this machine with a defective HD, so blaming the customer and issuing veiled threats--pay up, return the drives, or spend the next year fixing your credit rating as well as the computer--is not good.

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ThinkPad T Series T520 (423946U) Notebook Intel Core i5 2520M (2.50GHz) 4GB Memory 320GB HDD Intel HD Graphics 3000 15.6
  • Owned For: more than 1 year

3 out of 5 eggs Cut-throat attitude toward customer trying to deal with faulty machine 08/17/2012

This review is from: ThinkPad T Series T520 (423946U) Notebook Intel Core i5 2520M (2.50GHz) 4GB Memory 320GB HDD Intel HD Graphics 3000 15.6" Windows 7 Professional 64-bit

Pros: The machine works well and supports multitasking--word processing, several browsers, and a movie can run simultaneously. Tech support on the whole has been reliable.

Cons: Soon after purchase a crash and blue screen revealed that the hard drive was faulty. The company promptly sent a replacement hard drive that seems to be refurbished because it already had a Europe setting. The major problem in this that shows this company's negative character--contrary to the face it puts on--is that it refused to allow an adequate grace period for a problem with transferring contents from one drive to another. Local professional tech help is limited in town where computer is located and time to send the machine somewhere could not be spared. The company sent an invoice for $174. for the old drive. When owner phoned to explain problems with safe transfer of contents from old to new drive, the attitude of the accounting office was mainly a veiled threat. Foreign accent, inflexible, mean.

Other Thoughts: Buyers should weigh the importance of a product's popular reputation (this one was defective) along with the mfr's attitude toward its customers. The nature of bottom-line departments such as accounting are as important to ownership as the quality of the machine. This company has a mean attitude. When customers suffer loss of time and money, not to mention stress, because of a defect in the product, a company should accommodate any difficulty the customer has in dealing with it. The company's refusal to flex with the circumstance is a reason to choose another brand.

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Mary C.'s Profile

Display Name: Mary C.

Date Joined: 12/07/10

  • Reviews: 3
  • Helpfulness: 0
  • First Review: 08/17/12
  • Last Review: 08/19/12
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