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EPSON Perfection V700 B11B178011 Epson Dual Lens System,  Film & Photo Flatbed Color Scanner
  • Verified Owner
  • Owned For: less than 1 day

Pros: competitive prices, customer service does usually respond eventually

Cons: unprofessional customer service responses, delayed responses which cause further delays in resolving problems with an order. strong evidence of shipping known defective merchandise

Other Thoughts: after receiving the scanner i noticed it had the same large white dust specks on the underside of the glass, which is unreachable by user, as was described in a recent online review of newegg. after getting an rma number i received no response from customer service for 3 days as to return shipping payment, causing me to have to pay to send it myself. although they ultimately agreed to reimburse me (yet to be seen) it caused a long delay further lengthened by the unexpected 3-5 day rma time they take just to process replacement orders. customer service responses were formulaic and evasive. should have simply returned it and ordered from someone else, would have a working scanner by now rather than being forced to cancel the order rather than wait 3 weeks for a hopefully working item. that, on top of user reviews of disturbing credit card mishandling makes me advise being suspicious of newegg

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Paul A.'s Profile

Display Name: Paul A.

Date Joined: 09/13/07

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 02/09/09
  • Last Review: 02/09/09
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