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Acer C710-2487 Chromebook Intel Celeron 847 (1.1 GHz) 4 GB Memory 320 GB HDD 11.6
  • neweggOwned For: 1 week to 1 month

1 out of 5 eggs ChromeBook failed in 1st month, Acer TechSupport non-existent 10/25/2013

This review is from: Acer C710-2487 Chromebook Intel Celeron 847 (1.1 GHz) 4 GB Memory 320 GB HDD 11.6" Chrome OS

Pros: Light-weight. Attractive. Easy to use for e-mail and web

Cons: Stopped working within 1st month: lost power while reading e-mail and would not reboot. Though Chat support worked, the agent suggested I phone Acer Tech Support. Although both the web site and the Chat Agent confirmed my serial number and SNID number, numerous efforts to reach Acer tech support failed with the automated message, "We do not recognize that SNID."

Other Thoughts: I researched the ChromeBook before purchase and thought it would be good for simple needs for an elderly friend. Its early failure was a great disappointment, and the impossibility of finding support from Acer was an even greater disappointment.

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Anonymous's Profile

Display Name: Anonymous

Date Joined: 10/25/13

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 10/25/13
  • Last Review: 10/25/13
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