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NZXT Phantom 410 Series CA-PH410-B1 Black Steel / Plastic ATX Mid Tower Computer Case
  • Verified Owner
  • Owned For: more than 1 year

1 out of 5 eggs Terrible Build Quality & Customer Support 02/03/2014

This review is from: NZXT Phantom 410 Series CA-PH410-B1 Black Steel / Plastic ATX Mid Tower Computer Case

Pros: Lots of space, sufficient cable management for most builds, high air flow. Overall, I was pleased with the product while it functioned correctly.

Cons: After almost two years ownership the power button started getting stuck every single time I tried to turn the machine on/off. This resulted in the machine rebooting itself over and over until I can force the button lose.

I contacted NZXT, since the product is still under warranty for another 25 days, and they refused to replace the case. They said they would send me a new top and power assembly to do the repair myself. I repeatedly told them I did NOT want to do this repair and wanted a replacement case that functioned correctly. After a while of very rude customer support, I was told they would send me the parts and that is all of the help I would be getting.

Other Thoughts: Be cautious when purchasing NZXT products. They will find shady loopholes around having to replace a case and only want to send replacement parts and force you to do the repair yourself. I mean, what is the point of having a warranty if I have to do all of the repairs myself?

I am not the only person with this issue. After a little research this seems to be a common problem. NZXT will admit to it being a common problem in their support chat, but they will refuse to replace the case.

I asked to at least get instructions for replacing the power assembly and their technical support was unable to provide me with any. I just got the response: "You will have everything you need for the repair". While I am technically inclined, I have honestly never had to replace a faulty power assembly in a case before. Especially one under warranty.

If a warranty or long-term stability of a product is not important to you then this case will be nice until it breaks. However, after it breaks, don't expect any support from NZXT other than a few replacement parts and a proverbial "good luck" when it comes to fixing the issue.

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Cooler Master Sleeve Bearing 120mm Silent Fan for Computer Cases, CPU Coolers, and Radiators (Value 4-Pack)
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: - Affordable
- Whisper quiet
- Durable
- Moves a lot of air

I would purchase this product again if I was looking for affordable quality fans. Don't overlook this great value if you want to really stretch your budget.

Cons: Cables are not sleeved. While this is not a big deal, it does hurt the overall aesthetics of your build.

Other Thoughts: It would be nice if Cooler Master would offer this product with sleeved cables.

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Cooler Master HAF X - High Air Flow Full Tower Computer Case with Windowed Side Panel and USB 3.0 Ports
  • Verified Owner
  • Owned For: 1 day to 1 week

Pros: The HAF-X is an extremely well made case. It is very large, so there is lots of space for anything you could ever want to add into it. Durable, spacious, amazing cable management, awesome air-flow and support for the newer QUAD-SLI/XFIRE boards.

I would buy this all over again, and it would be the first case I recommended to anyone.

Cons: None

Other Thoughts: It is very large. While this isn't a bad thing, make sure you have enough room for it. The pictures do not accurately show just how big the HAF-X is.

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Anonymous's Profile

Display Name: Anonymous

Date Joined: 02/05/05

  • Reviews: 3
  • Helpfulness: 0
  • First Review: 02/24/11
  • Last Review: 02/03/14
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