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Pros: Stylish and functional case - case is "upside-down" compared to normal case orientations, but this seems to promote natural convection, though it will have video card and power supply fans pointing downwards.
Many options for cable routing - many well placed holes and tie off points that can keep cables out of the hardware and in the back section of the case.
Extra screws provided
Cons: Unresponsive customer service - Submitted a ticket to customer service a week ago for a failed 140mm fan (fan has power as led lights, but fan will not turn) that came with the case. No response of acknowledgement. The issue ticket is the only method of contact, as they have a post saying live chat is down for upgrades, but no indication as to when they intend to ever restore it. Calling number offered by newegg gives a voice recording of "this office is closed"
Back panel area for cables is narrow - while it's good to be able to route cables to the back, thicker power supply cables will obstruct the back panel, so it's very difficult to seal the case without the back panel bowing. Failed fan - This happens, and wouldn't be a con if NZXT had customer service.
Other Thoughts: I would probably rate the product itself a 4/5, but customer service is critical to a good product experience.READ FULL REVIEW