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Primo International Total Comfort Mocha Bonded Leather swivel recliner with Bentwood base and ottoman
  • Verified Owner
  • neweggOwned For: less than 1 day

Pros: At $100 off seemed like a good buy.
Newegg customer service is A+

Cons: This was the worst packaged commercial item I have ever seen in my entire life. Shipped from China with loose parts and hardly any padding what so ever. Wood surfaces of the two parts I opened were covered with scratches, scrapes and some non repairable gouges. I didn't need to open anything further.
The item in general was of light weight material. Hardly work the money even at a discount and in perfect condition. I am very disappointed.

Other Thoughts: Went through the RMA process and it was going to cost over $65 to return this item. A phone call to customer service and the cost was waived. I've done business with Newegg for several years and this was only my second return. In both instances they went out of their way to make things right.


Anonymous's Profile

Display Name: Anonymous

Date Joined: 12/19/04

  • Reviews: 2
  • Helpfulness: 1
  • First Review: 11/07/12
  • Last Review: 04/27/16
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