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SAMSUNG ML-D2850B, D2850B High Yield Toner Cartridge Black
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  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs Samsung warranty sticks 05/31/2013

This review is from: SAMSUNG ML-D2850B, D2850B High Yield Toner Cartridge Black

Pros: Generally like Samsung products

Cons: Just a heads up: Samsung does not honor their warranty. I received a faulty toner cartridge, tried it in a second printer of the same model, and the problem was on both of them. Put a second new cartridge in and the problem disappeared. Contacted their on-line support, they took my info, had me contact phone support, they took my info, and said they would have to contact corporate for a replacement. started posting my displeasure on their web site, they contacted me, but still no replacement. It's been 25 days. Please pass this on. I'd like as many people as possible to know that their warranty stinks. They make nice products, but do not stand behind them.

Other Thoughts: I understand New Egg has a 30 return policy, but who buys toner after they run out? You have one on the shelf ready to go when you run out. So the warranty after that is Samsung's responsibility. They DO NOT honor their warranty. Please consider not buying their products. Look at their facebook page: full of unhappy customers.


John B.'s Profile

Display Name: John B.

Date Joined: 08/19/05

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 05/31/13
  • Last Review: 05/31/13
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