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SolidRun CUBOX-I4PRO Platform
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Zero Customer Serive 05/29/2014

This review is from: SolidRun CUBOX-I4PRO Platform

Pros: Great feature set, terrific footprint

Cons: ZERO customer service from Solid Run, horrible overscan

Other Thoughts: Received one of the first shipped devices. Ordered early based on the wonderful specifications for the device. Hooked it up to a Vizio P50 plasma TV only to be disappointed by significant overscan. Unfortunately my old Vizio plasma TV doesn't allow me to correct the overscan at the TV.

Checking the forums I found that many suffer from the same problem. Added my post to theirs but didn't see a response from Solid Run so I emailed them asking for direction or a means for returning the device. The response I got from them was slow and extremely disappointing. They referred me to the forums for support and as for the return. Well, I'll quote their response below. Notice that any device that has been powered on can't be returned. WOW.

Such a shame because it is really a nice device.

Quoted response from Solid Run
-----------------------------------------------
RMA is only for faulty units. As you can read here - <redacted link to solid run terms page to comply with NewEgg policies> "Returns for any unaffected item is permitted within 14 days from the date of receipt of merchandise. After such time, all sales are considered final.....Merchandise that has been powered or reprogrammed can not be returned."

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AMS VENUS DS-DS3RPRO2 Aluminum / Plastic 3.5
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: The unit does what it advertises.

Cons: Build quality isn't the best and the fan is noisy. Okay for an office environment but not where you want quiet.

Other Thoughts: There is a switch in the back to turn the fan off but most drives will get hot enough that the fans should be on.

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SILVERSTONE Black Aluminum / Steel ML04B Micro ATX Media Center / HTPC Case
  • Verified Owner
  • Owned For: 1 day to 1 week

Pros: The case is well constructed and surprisingly there was more room in it than I had expected.
* Solid construction
* ATX Power supply
* Front plate (don't see all the DVD logos, card readers, usb ports, etc)

Cons: There were a few cons that were troubling.
* Need more mobo mounts (weren't options for mounts near power supply)
* Little air flow over hard drives (buy quiet 80mm case fans)
* Tight between power supply and back of DVD
* Rubber mounts not the greatest

Other Thoughts: This is a very good case with a few minor problems that can be worked around. The design would benefit with a fan mount between the drives. If you can afford it I would recommend building your system with SSD and 2.5" drives.

Bought this case because I could use my existing hardware and it would let me use my Ceton card. That meant using my 2 existing 3.5" drives. Because this system is going to reside in the living room I wanted it to be quiet so I didn't install any additional fans. When I powered the system up within a few minutes the drives were running at over 55c. Thankfully I had a couple spare fans laying around but I couldn't get the temp on the drive under the DVD down until I figured out how to mount a fan in the middle of the case between the drives. Once I did these things the system is running well and I'm happy.

One other thought. While the case is roomier than I expected you may want to be careful in what power supply you choose. I chose a SeaSonic non modular power supply because they've performed well for me over the years, tend to have stable power, and are well built. One thing SeaSonic does is wrap their cables in mesh. With all the cables it adds up to a lot of bulk. I was able to bury a lot of the unused cables under the DVD between the hard drive mount and power supply. Even with that, there were some challenges trying to keep air flow over the drives. I wonder how a modular power supply would work with the tight clearance with the DVD drive.

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C C.'s Profile

Display Name: C C.

Date Joined: 12/02/03

  • Reviews: 10
  • Helpfulness: 4
  • First Review: 01/06/11
  • Last Review: 05/29/14
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