Joined on 01/26/15
Solid product and Superior support
Pros: Solid and built to last. This will be the last stick you will ever need to buy. IMHO
Cons: none
Overall Review: I've been using this stick for about four years. After using it for a little over one year I noticed the the base screws had come lose and I had been gaming with this stick for some time I guess before I noticed it. I removed the bottom base and tightened the screws, but then noticed the stick has a catch in the movement. I figured no chance of a return after using if for over a year, I was really upset as this was not a cheap stick. I took it apart and found a rubber O-ring and a plastic part had worn almost in half. I emailed Thrustmaster and explained what happened and told them what part I needed and that I would be willing to pay for it. They asked for some pictures and I took a few and emailed them. They said I could mail them the stick and they would repair it, but I didn't want that much down time and felt confident I could replace the defective parts myself. They wasted no time after receiving the pictures, mailing my out the parts. They even sent some other parts with instructions on how to install them. They apologized for the lose screws that caused the parts to ware. They charged me nothing for the parts they sent. I made that repair about 3 years ago and the stick is still solid as a rock. I will be a customer for life.
New or Used?
Pros: I like the size of this keyboard and the feel of the keys. The mouse has a very low profile compared to most, but works well
Cons: The keyboard is used and possibly a return. I thought it would be new. It came with one AAA and one AA battery both used and not in any type of wrapper and fell out when I opened the box. This was to be a new item, not a used or refurbished item. I'm typing this with the keyboard that Newegg shipped me and it is working, but I paid for new and that's what I should have received. I'm not going to send it back, because my time is worth more than that. I've ordered many items from Newegg and this is the first time I've been disappointed.
Overall Review: This keyboard is about 1.5 inches longer than the K360