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MSI GT Series GT683DXR-634US Notebook Intel Core i7 2670QM (2.20GHz) 16GB Memory 1TB HDD NVIDIA GeForce GTX 570M 15.6
  • Owned For: 1 month to 1 year

Pros: Works well at times

Cons: I am writing this review on the GT600 series in general. I have had a GT680R for almost a year now. It has been RMA'd twice now for the same issue. Both times it would stop charging unless you actually were pulling down on the power cord where it plugged into the back of the laptop. I just recieved my laptop back from its second RMA yesterday. It was reset to factory defaults with one issue. Before I sent it back it had a max resolution of 1920x1080. Now the max resolution it lists is 1366 x 768. I have updated all drivers and it still tells me when I try to set the resolution any higher that it is not supported by my monitor. I tried calling tech support and sat on hold for about 5 minutes when I was dumped into an answering machine and told to leave a message. So I sent an email to tech support, about 4 hours later the only response is a new RMA! Not a single person interested in trying to help me. But yet again asking me to pay to ship my laptop back.

Other Thoughts: Find a company with better customer suuport when something goes wrong

READ FULL REVIEW
MSI GT683R-242US Notebook Intel Core i7 2630QM (2.00GHz) 12GB Memory 1TB HDD NVIDIA GeForce GTX 560M 15.6
  • Owned For: 1 month to 1 year

Pros: Works well at times

Cons: I am writing this review on the GT600 series in general. I have had a GT680R for almost a year now. It has been RMA'd twice now for the same issue. Both times it would stop charging unless you actually were pulling down on the power cord where it plugged into the back of the laptop. I just recieved my laptop back from its second RMA yesterday. It was reset to factory defaults with one issue. Before I sent it back it had a max resolution of 1920x1080. Now the max resolution it lists is 1366 x 768. I have updated all drivers and it still tells me when I try to set the resolution any higher that it is not supported by my monitor. I tried calling tech support and sat on hold for about 5 minutes when I was dumped into an answering machine and told to leave a message. So I sent an email to tech support, about 4 hours later the only response is a new RMA! Not a single person interested in trying to help me. But yet again asking me to pay to ship my laptop back.

Other Thoughts: Find a company that cares about customer support

READ FULL REVIEW
MSI GT Series GT683DXR-603US Notebook Intel Core i7 2670QM (2.20GHz) 12GB Memory 1TB HDD NVIDIA GeForce GTX 570M 15.6
  • Owned For: 1 month to 1 year

Pros: Works well at times.

Cons: I am writing this review on the GT600 series in general. I have had a GT680R for almost a year now. It has been RMA'd twice now for the same issue. Both times it would stop charging unless you actually were pulling down on the power cord where it plugged into the back of the laptop. I just recieved my laptop back from its second RMA yesterday. It was reset to factory defaults with one issue. Before I sent it back it had a max resolution of 1920x1080. Now the max resolution it lists is 1366 x 768. I have updated all drivers and it still tells me when I try to set the resolution any higher that it is not supported by my monitor. I tried calling tech support and sat on hold for about 5 minutes when I was dumped into an answering machine and told to leave a message. So I sent an email to tech support, about 4 hours later the only response is a new RMA! Not a single person interested in trying to help me. But yet again asking me to pay to ship my laptop back.

Other Thoughts: Find a company that cares about customer support.

READ FULL REVIEW

Arthur F.'s Profile

Display Name: Arthur F.

Date Joined: 06/13/09

  • Reviews: 4
  • Helpfulness: 3
  • First Review: 04/01/11
  • Last Review: 01/21/12
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