Pros: Simple process, cost free, efficient system.

Cons: Obviously the need to return defective merchandise! and the resultant downtime.

Overall Review: I had an old macbook in which the logic board died and it would have cost more to repair it than the machine was worth so bought a refurbished laptop, 2 years old, from New Egg. Had it a week, loaded all the upgrades etc and additional software and data and then...it ceased booting. Called New Egg, they explained the return process, they sent a UPS shipping label, I put it back in the box and sent it back. That easy. And as there were no comparable ones in stock they processed a refund. I don't hold the defunct laptop against them, these things do happened, that's why we backup. It would be good however to be assured that the hard drive would be wiped of better yet physically destroyed to erase all of my data on it. (I thought of this later and didn't ask.)