Showing Results: Most Recent
This review is from: TOSHIBA Canvio Basics 3.0 750GB USB 3.0 2.5" Portable Hard Drive HDTB107XK3AA Black
Pros: Terrific price
Cons: This drive lasted about 2 hours from when I turned it on but since I didn't open the package until just a little over a month from when I got it NewEgg won't offer an RMA.
ZERO support from them and t Toshiba support info on the NewEgg page goes to a 404 - page not found.
If you search you can find the main Toshiba site but they have farmed their support to the 'acclaim' site.
Try entering your serial and part number there for an RMA and it comes back with an invalid serial number.
The toll-free number won't let you talk to a human, it directs you to get an RMA on the website.
But the website says the serial is in valid.
So I tried a support chat with a NewEgg rep and they gave me a bogus serial number to use... and then said they don't open the packages so they don't know what my serial is and then told me I have to get support from Toshiba.
When I questioned 'Devin' on where did he/she get the serial number they disconnected my session.
I am aghast at the lack of service from NewEgg and Toshiba.
I rue the day I got this Piece Of Sh* as whenever I've had a Seagate or WD drive fail I can promptly enter the serial and get warranty status/RMA.
The 3 year warranty from Toshiba is a lie since you can't get service from them.
NewEgg should be ashamed that they are selling these things.