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Motorola  HK250 Universal Bluetooth Headset (Black) - Retail
  • Verified Owner
  • Owned For: more than 1 year

1 out of 5 eggs Motorola won't support you 01/05/2015

This review is from: Motorola HK250 Universal Bluetooth Headset (Black) - Retail

Pros: None, the manufacturer won't stand behind their product.

Cons: MANY cons. The earloop repeatedly breaks (I've purchased 3 so far), the earpiece falls off and gets lost. The company won't respond to inquiries for replacements. Apparently they think I should buy a 4th of the same product from them just to get a .50 cent piece of plastic and rubber. How about NO.

Other Thoughts: This is a follow up / replacement to my original review. Motorola puts out shoddy products and will not support them.

I bought this headset initially because it had a decent price point and got a lot of good reviews, only to find out the earloop is flimsy and breaks like crazy. I bought a 2nd one and the same thing happened. I bought a THIRD ONE, was overly gentle, and the same thing happened.

I contacted Motorola technical support to ask them where I could purchase replacement earloops and rubber earpieces. They never returned my contact attempts. Motorola additionally doesn't provide any information which would help you buy a generic or aftermarket earloop either.

These people don't care about you.

I bought their Motorola SB6141 cable modem and it was junk too, read my review.

Motorola is GARBAGE from a GARBAGE COMPANY who won't support their loyal customers. Buyer beware.

READ FULL REVIEW
MOTOROLA SB6141 SURFboard DOCSIS 3.0 Cable Modem 10/100/1000Base-T Ethernet (RJ-45)
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs ** ABSOLUTELY DO NOT BUY THIS MODEM! ** 12/01/2014

This review is from: MOTOROLA SB6141 SURFboard DOCSIS 3.0 Cable Modem 10/100/1000Base-T Ethernet (RJ-45)

Pros: NONE. Read on...

Cons: *** TERRIBLE MODEM, DO NOT PURCHASE! ***
*** Ignore this review at your OWN RISK! ***

I've worked professionally in IT since 1995 with computers, networks, etc.

This SB6141 was recommended by my provider Time Warner (TWC) in the San Diego area on their web page

as being supported and compatible with their service.

I bought it based on their recommendation, and the good ratings it had on newegg. The modem worked

fine for a few months and then began dumping me off the internet 10 or more times a day. This became

very annoying and disruptive to my ability to use Internet.

I called TWC and told them I had service issues. The guy over the phone sent new reinitializations

to my modem, tested, and said there were no outages and that if I was experiencing issues, he finger

pointed at my modem/network. M'mkay..

I performed my own troubleshooting, removing extra cabling, my router, and went directly from the

cable modem to the computer. The issue persisted so it is UPSTREAM of my PC (ie, TWC, SB6141, or

possibly my cable)

I went to the Motorola page and found out they had sold their service contract to a crummy company

called ARRIS. I had one tell me in e-mail I had to check 192.168.100.1 and make sure my signal

levels were within tolerences. When I mailed him back that I was within them, he didn't reply for 2

days, and ignored the screen shot evidence I provided.

I called in and got an EXTREMELY rude tech, I think his name was Bob (not sure). He raised his voice

at me and said YOU ARE NOT A CABLE TECHNICIAN, and was overly argumentative, trying to chase me away

from seeking support. He informed me that despite what I thought, no, there was actually a DIFFERENT

set of tolerences I had to be in, and I was not within them. Because I was not, ARRIS would not

honor the WARRANTY and would not replace the modem. They then finger pointed at TWC and my

network/cabling again saying the signals were off.

So now I'm stuck between 2 finger pointing childish companies who won't support their

product/service.

Here's what YOU should know about the GARBAGE SB6141:

The downstream power levels required for this modem are EXTREMELY low, they must be -6 to +6. Oh by

the way, TWC does NOT SUPPORT THIS PRECISION, their techs are trained to inform you they can only

adjust to -10 to +10. This means TWC is recommending this JUNK modem that THEY THEMSELVES CANNOT

SUPPORT ON THEIR NETWORK! Also, your upstream power level should be under 51, and not close to 51 at

all or RUDE ARRIS TECHNICIANS will not support you and will Finger Point to your provider.

Meanwhile your provider can not really do much with your signal. All you can do is remove as many

couplers as you can and try to balance the signal as best as you can. Either that or pay for new

cabling run (hundreds of dollars)!

Do NOT WASTE YOUR MONEY on this piece of GARBAGE modem and its GARBAGE support. ARR

Other Thoughts: You have been warned. This is my experience with the Surfboard SB6141, the one I bought was the white one.

Don't buy it. The support is appaling and rude, and they will not solve your issue. You spent your money? Too bad. Take a hike. Buy a 2nd brand new modem to solve your issue. They don't care. As long as they can get you to hang up on them, PRESTO! Service call ticket can be closed, and it cannot be said that they didn't provide warranty support.

READ FULL REVIEW
Motorola  HK250 Universal Bluetooth Headset (Black) - Retail
  • Verified Owner
  • Owned For: more than 1 year

2 out of 5 eggs Plastic earpiece keeps breaking 11/17/2014

This review is from: Motorola HK250 Universal Bluetooth Headset (Black) - Retail

Pros: See below

Cons: See below

Other Thoughts: I've purchased 2 of these before because they met my price point ($20-30) for an inexpensive bluetooth with reasonable ratings. It performs fine, even sometimes too loud, and I need to turn the phone volume down. Standby seems fine too. But the clear plastic piece which hangs over your ear keeps breaking. It broke on my last one, and it broke on this one too. Why they can't make it out of some more durable material, and then offer replacements, I have no idea. All I know is I blew 60 bucks on two of them and I still need to now buy a 3rd bluetooth because of that stupid flimsy plastic. Buy at your own risk.

READ FULL REVIEW

Anonymous's Profile

Display Name: Anonymous

Date Joined: 09/04/03

  • Reviews: 18
  • Helpfulness: 10
  • First Review: 08/07/10
  • Last Review: 01/05/15
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