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  • Verified Owner
  • neweggOwned For: 1 day to 1 week

1 out of 5 eggs Nothing good to say. Nothing. 05/05/2016


Pros: Absolutely nothing.

Cons: A little slow on delivery... not bad but you can tell this is NOT shipping from NewEgg.
I got the multi-color pack that has 2 XL Black cartridges and the 3 color cartridges. The first one I opened was one of the black cartridges. There's a little sticker that says "Pull" and as soon as I did black ink SPRAYED out of the top! I had ink on my hands, my furniture, the wall and a stack of tin-type photos from the 1850's that are just ruined.
After rinsing the cartridge off (at least two teaspoons of ink was still bubbling out the top), I installed the cartridge and did a head cleaning and a test print.
Total zebra strip output. So now on head cleaning #5 it's better but not what I would even call "passable".
I'll do a few more cleanings to see if it EVER improves but not looking good.

Other Thoughts: Figured that for this review I should at least try one of the other cartridges. This time I took the magenta cartridge and removed the sticker while standing over the sink with a towel over it. SAME THING!!! Ink came gushing out of the top of the cartridge. I did a clean up of the mess and with a heavy sigh, installed the cartridge.
Three more cleaning cycles and the magenta is totally unacceptable and the black cartridge has had almost NO improvement.
A totally useless, substandard product. I'll report back on how well their return process goes.
Any one know how to remove printer ink from fabric?

Intel NUC NUC5i3RYH, USB 3.0, Supports M.2 SSD card, Intel HD Graphics 5500, 2.5
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

Pros: After my flaming review of the NUC5PPYH I'm happy to say this unit was successfully deployed, running Windows 10 Pro serving out a MS-SQL database. Works Great.

I test loaded Windows7 Pro, Window 10 Enterprise (OEM) and finally Windows 10 Pro. The Windows 7 Pro (customized with Intel's program to inject the USB 3.0 driver) that I could NOT get running on the NUC5PPYH installed perfectly. The Windows 7 install went fairly well even though my "Device Manager" showed a couple of items that it didn't have drivers for.

I downloaded and installed EVERYTHING from Intel's web site but never did figure out what items it was that were missing drivers.

After a couple of other smaller quirks I wanted to do further testing and both version of Windows 10 had absolutely no problems so that's what I went with and the unit has been rock solid for the last week.

Cons: Troubleshooting via Intel's web site is just a horrible experience. Just the question of what OS versions are compatible, they show many contradictions.

Other Thoughts: Intel is certainly THE big name brand but I think I would try one of the alternative manufacturers next time. MSI looks like they have a nice product and I'd probably choose one of those next time.

I took off a start just because I'm still recovering from the beating I took with the NUC5PPYH !

Intel NUC NUC5PPYH, HDMI, VGA, Intel HD Graphics, USB 3.0
  • Verified Owner
  • neweggOwned For: 1 day to 1 week

1 out of 5 eggs Top ten nightmares! 01/20/2016

This review is from: Intel NUC NUC5PPYH, HDMI, VGA, Intel HD Graphics, USB 3.0

Pros: Very, very slick looking unit. Incredibly small foot print, well built, solid and lot's of features. High quality Mounting bracket so you can mount in on the wall behind a flat panel TV for a multi-media application. Four 3.0 USB ports, speaker out, mic in, even fiber optic audio output. All at a pretty low price point. Also found tech support quite easy to get a hold of and never waited for more than 3-4 minutes for a tech.

And it never electrocuted me, released Radon gas into the air or caught on fire. Not even once.

It will run with DDR3 memory HOWEVER you should use DDR3-L SO-DIMMs. Standard memory runs at 1.5v and DDR3-L runs at 1.25 to 1.35 volt. Best to check Intel's memory compatibility list first.

Cons: Here's where it gets complicated. I have 31 years as a computer tech and after 17 hours and 5 calls to Intel I could not get Windows to load from thumb drive or from DVD! Unit has HDMI and VGA outputs and defaults to VGA only. Can set to AUTO in BIOS so why the VGA only default?

BIOS version was ancient. At least 3 versions behind. Would blue screen immediately loading Window 7 Pro. Upgraded BIOS to v. 48 and was able to load Windows 7. BE WARNED! Here's their compatible OS's... OS certs: Windows* 7 & 8.1 Logo'd. NOTICE the '*' though. That's because Win 7 does not have native USB 3.0 support so you have to use their "Installer Creator" program to 'inject' the drivers into you Win 7 installer disk/flash drive.

Did NOT work for me. Intel then sent me a link to an awful YouTube video on how to run Windows DISM (Deployment Image Servicing and Management tool. Some heavy accented dude in the Netherlands who whispers to you on how to use this tool. Read the comments for the multiple corrections as his directions are WRONG! Why can't Intel do a video professionally... or even just write it down in a PDF? Don't know but it's ridiculous... and didn't work.

Had to almost water-board every Intel tech but each one admitted a new bug that often times the 'fix' didn't fix it.

Finally got Win 7 Pro to load but no USB 3.0 drivers so you have no keyboard/mouse and dead in the water. So I next tried Windows 10 which while it's not listed as 'approved' the techs will tell you it's the preferred OS.

Made a flash drive installer, got to the set up screen and started install. Within the first minute got the message saying it needed a "media driver" and lets you browse for one. I downloaded EVERY Windows 10 driver onto a thumb drive. The only two drivers it would take was the TPI "Trusted Platform Installer" which after 3-4 minutes would end and tell you again that it's missing a "media driver" and you see that the TPI driver did NOT load.

Tried all the drivers and none others would run except for the RealTech Ethernet drivers. So I went to install those, the installer acts like it's installing but 2 HOURS later it was still running so had to pull the power to reboot.

Also found that once I set BIOS to use my HDMI video out... half way through the Windows 10 install it switches to VGA. That took 3 hours of my life that I'll never get back. Yes, you have to have screens for both HDMI and VGA connected at the same time!

Next thing I noticed after attempting the Win 10 install is that if I don't have both HDMI and VGA plugged in at the same time the NUC would not ever bring up a BIOS splash screen. Wouldn't even boot without both monitors. Arrrrgggghhh!!!

Not done with the bugs yet! At that point I found that even with both monitors plugged in when you hit F2 for BIOS set up all you would get is a black screen AND the default boot sequence had changed to the Network aka Pixie boot so forever after you have to hit F10 and manually select your hard drive or your DVD-ROM!

After 20 minutes on hold the tech came back and had me get to Windows 10 set up screen and asked me "If you hit F2 now will it take you into BIOS?" Whaaaat????? Are you a moron? Of course it won't take you into BIOS! So that's the 'expert' level of support I got.

Finally I demanded they talk to a supervisor and get me an RMA which they finally did.

Other Thoughts: Oh no... it doesn't end there. After getting an RMA I was told I would have FIRST ship it back to them and then it might take up to 10 days before I got a replacement! I had to ask about a cross ship option. They said they could do that but had to charge my credit card and add a non-refundable $25 charge for shipping. Really? That's just dismal customer service.

I've been 100% employed in the IT industry since March 1984. In 31+ years I've had some tech nightmares and this one made it to the top 10 list. Maybe even top 5.

I did find that the i5 version of the NUC has fewer issues AND it has both USB 2.0 and 3.0 ports so at least on a Windows 7 build you can plug your mouse and keyboard into a 2.0 port, log in and then load the USB 3.0 drivers with a standard installer program.

I'll probably come to regret it but I did order the NUC5i3RYH. It supports two drives one an M.2 drive and the other a standard 2.5" SATA drive. 16 gb memory opposed to only 8 gb also for the extra $100 or so, you get wireless network, BlueTooth and even a 1394 port on the back.

Probably better for my use anyway. My client needs to simply run MS-SQL for a group of 7 people.

And as always... NEWEGG ROCKS!!! In returning all the parts and getting free return shipping (instead of $25 to Intel) and for restocking, etc. I was out only about $10 money wise.


Kevin E.'s Profile

Display Name: Kevin E.

Date Joined: 12/06/05

  • Reviews: 31
  • Helpfulness: 15
  • First Review: 08/16/10
  • Last Review: 05/05/16
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