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Acer C710-2487 Chromebook Intel Celeron 847 (1.1GHz) 4GB Memory 320GB HDD 11.6
  • Verified Owner
  • Owned For: 1 day to 1 week

Pros: Nice little alternative to a laptop. Basic, clean, all the staff were disappointed we had to send it back... Nice and shiny is great - when it works.

Cons: The product wouldn't connect to anything we had, I spent a good amount of time researching, calling, and trying to fix the situation even resetting and altering numerous routers. It just plain wouldn't let our employees sign in, and would not connect. Now we have to pay to restock the products and ship them back despite not working as advertised - which quite frankly sucks. I have never had this issue from Newegg before, and I've never gotten so little help from Google before... Very disappointed in both.

The thing that really grinds my grits is they won't even try to help us because the product is open. I'm sorry, but I'm not telepathic, I can't tell if a product is going to do what it's supposed to do until I plug in the battery and hit the power button. Most any IT will tell you that's when the fun begins, because it's either gonna work, or you're going to have to run for the nearest extinguisher.

Other Thoughts: It was a pain getting any information on the problem, and some of the help topics drummed up stuff completely irrelevant and out dated to the product itself. When I looked into the product closer, I read from numerous sources that it doesn't even support WPA2 connections and prefers the ever weak WEP. I tried WEP and still couldn't get a solid line to hold. When I expressed that, they said they could test it but that if it connected to one of their routers we'd be billed the stocking fee. If it connects on their end, good for them - but I'm not driving to their warehouse so I can do my job on a product advertised to connect well with what we've got here.

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ASUS G74 Series G74SX-NH71 Notebook Intel Core i7 2670QM (2.20GHz) 12GB Memory 500GB HDD NVIDIA GeForce GTX 560M 17.3
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: The powerful setup of this thing is perfect for emulation, gaming, and various levels of processing... I have no problems virtualizing numerous operating system, modifying several excel spreadsheets, and playing Portal 2 at pretty much the same time - something my previous laptop couldn't do in its wildest dreams... Fast boot up, easy upgrade-ability, and generally nice all around. I must admit though, I am really glad right now that I paid for the extended warranty, because I get the impression I'm going to need it...

Cons: Within a week I found out it was prone to blue screens of death, the hidden partition isn't working for anything even though it is there, that no recovery disk is provided, and what's more that the wireless card constantly drops the ball. Thankfully I am well versed in a variety of IT fields so replacing the operating system and getting it back up to speed was easy... I don't, however, have the free time on hand to try and figure out why it keeps dropping the signals every 30 seconds to 6 hours (usually numerous times a day.). It took me 14 hours to repair it myself (Almost all of which attempting in vein to use the bad recovery partition or use safe mode to try and find the source of the problem.). The only reasons I didn't use the support provided is because my other laptop is scrap, I needed a comp for a meeting the next day, and the last time I used ASUS tech support it took over a month to get it fixed... It was an extremely bad and messy job on their end...

Other Thoughts: I'm disappointed in ASUS overall... I want to love this thing, a lot, but the reality is that I've looked around and noted a lot of people are having similar issues for a wide range of reasons (usually bad drivers, failures to update, recovery partition isn't working, or the part is bad.). It's linear enough they should be able to nail it on the head, but I feel far from confident that the company will revise the product and more openly remedy the sources of these problems. If an ASUS rep reads this - please, get a tech to find out why these systems are blue screening, figure out how to improve the wireless card, and get your higher-ups to approve better recovery options for the user. If you do those three things and keep the level of quality there, I would gladly recommend ASUS products more openly just because of the hardware.

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Ian M.'s Profile

Display Name: Ian M.

Date Joined: 05/01/09

  • Reviews: 2
  • Helpfulness: 2
  • First Review: 02/02/12
  • Last Review: 05/14/13
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