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Pros: On-line video helped on installation; support helped me understand how permissions worked; able to share data; able to backup PC automatically
Cons: Documentation could be better
Other Thoughts: It has been almost 4 months since my purchase and I have had NO serious problems; I have NOT experienced any of the noise problems some people have complained about. I am a retired Engr so I can normally follow technical instructions. The on-line video for installation was a big help. I did run into problems trying to setup different permissions but I called for support and support was given. I have been able to share with video/pics/doc with family and friends. I also use the NAS as an automatic 2nd backup location for my computer. Knowing what I know now, I would buy the NAS again.READ FULL REVIEW