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ASUS M51AD-US001O Desktop PC Intel Core i5 4440 (3.10GHz) 8GB DDR3 1TB HDD Windows 7 Home Premium
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: I'm sure this computer would be great if it turned on. This machine simply didn't boot up after connecting it.

Cons: The real downside to buying this has been in dealing with ASUS. I ordered this desktop 1 month ago. I should have called Newegg and simply got a replacement. But instead I got an RMA and sent it in to ASUS. The Fedex scan label they gave me shipped it to the wrong place. And there it sat collecting dust for one week. Finally I called to check on the status and got the tech to have it sent to the correct repair facility in California. And now it has been more than a week after that. I've called several times this week in order to get some idea as to what is going on. But, I always get the same run around: I'm sorry sir ...we are trying to escalate your problem. I'm absolutely sick of this! I want a working version of the computer I bought - not to experience ASUS repair limbo! Therefore, never ever deal with ASUS customer service ..ever!


RUBY W.'s Profile

Display Name: RUBY W.

Date Joined: 07/30/05

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 02/14/14
  • Last Review: 02/14/14
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