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Eric H.'s Profile > 
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BUFFALO LS-V2.0TL 2TB LinkStation Pro LS-VL Network Storage
  • Owned For: 1 month to 1 year

1 out of 5 eggs Hope it lasts forever, b/c Buffalo support sucks 10/17/2011

This review is from: BUFFALO LS-V2.0TL 2TB LinkStation Pro LS-VL Network Storage

Pros: None

Cons: Always needed rebooting. Died within 4 months.

Other Thoughts: Buffalo support impossible to get a hold of. Finally found someone who confirmed hard drive dead. Buffalo wouldn't recover the data, but recommended a partner data retrieval service. $2,100 later, Buffalo told us they wouldn't replace drive since the service opened the case and voided the warranty. Wouldn't send the original broken case/hard drive back either.

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BUFFALO DriveStation 2TB USB 3.0 3.5
  • Owned For: 1 month to 1 year

1 out of 5 eggs Died Young, No Replacement 10/17/2011

This review is from: BUFFALO DriveStation 2TB USB 3.0 3.5" External Hard Drive HD-HX2.0TU3

Pros: None,

Cons: The hard drive is of poor quality. Customer service is extremely poor.
Even when it worked, we needed to restart regularly as it would freeze up often. When ours crapped out, they refused to help recover the lost data. After paying $2,000 to recover our data, they wouldn't replace under warranty since the data retrieval company opened the case.

Other Thoughts: A perfect case in how to treat a customer poorly. The drive only cost us $189, but we spent thousands in recovery, time, effort and frustration. Spent over a year trying to get event the original broken device back from their RMA department with no luck.
We've since had an LG which was exceptional, and upgraded to a 4TB NetGear which is also exceptional.

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BUFFALO LS-CH2.0TL 2TB LinkStation Live Network Storage
  • Owned For: 1 month to 1 year

1 out of 5 eggs Poor Product, Worse Service 10/17/2011

This review is from: BUFFALO LS-CH2.0TL 2TB LinkStation Live Network Storage

Pros: NAS Drives are great. Compared to other brands/models, this has no Pros.

Cons: The hard drive is of poor quality. Customer service is extremely poor. When ours crapped out, they refused to help recover the lost data. The device has no backup or raid feature. After paying $2,000 to recover our data, they wouldn't replace under warranty since the data retrieval company opened the case.

Other Thoughts: A perfect case in how to treat a customer poorly. The drive only cost us $189, but we spent thousands in recovery, time, effort and frustration. Spent over a year trying to get event the original broken device back from their RMA department with no luck.

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Eric H.'s Profile

Display Name: Eric H.

Date Joined: 01/06/09

  • Reviews: 3
  • Helpfulness: 1
  • First Review: 10/17/11
  • Last Review: 10/17/11
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