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ASUS P8Z77-V LE LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard
  • Verified Owner
  • Owned For: 1 week to 1 month

1 out of 5 eggs Newegg customer service= rediculous 05/08/2013

This review is from: ASUS P8Z77-V LE LGA 1155 Intel Z77 HDMI SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Pros: Overall I was pretty happy with the mobo. The bios is super easy to use.

Cons: The bios had an issue and it wouldnt let me overclock past x42. So i had an RMA issued to get a replacement as i have heard other people have a similar issue..no big deal

This is where the Newegg drama begins.

I had used the mobo for about 2 weeks before I sent it in.
I had to call newegg as they did not give me any update on what was taking so long. I call them and they tell me they recieved the mobo with damaged cpu pins.
I know for a fact they were pefectly fine because i had been using the mobo with no other issues other than a bios setting.

Well after arguing with the rep they agree to send me a new one. A week goes by and I recieve my OLD mobo back. They sent it back without the proctective cover on the pins..which was there when I sent it to them. The CPU pins were SMASHED. I call them up the rep claims they dont know why they sent me the old mobo back and has to issue another rma so i can send it back again.
I let the rep know about how they sent it back without the cover over the cpu slot pins.

If newegg hadn't agreed to replace the mobo I would have gotten back a destroyed mobo and the rep procedes to tell me it doesnt matter if they did or not, that the mobo was no good.
Even if a mobo was damaged newegg has no right to damage the mobo further and then say it doesnt matter.

All in all this has been a huge hassle and I am very disappointed in the way newegg has handled the situation.

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Chris H.'s Profile

Display Name: Chris H.

Date Joined: 02/27/12

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 05/08/13
  • Last Review: 05/08/13
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