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ARRIS SURFboard SB6183 DOCSIS 3.0 Cable Modem - 600 MHz Dual-Thread Processor
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs DOA - Poor customer service from ARRIS. 02/06/2016

This review is from: ARRIS SURFboard SB6183 DOCSIS 3.0 Cable Modem - 600 MHz Dual-Thread Processor

Pros: None - DOA

Cons: Unit would power on (all lights on for about 1/2 second) then they go off never to return. Either I got a dud or they have poor quality control. Customer service is poor, they also want you to pay to return their defective product.

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CORSAIR Hydro Series H80i High Performance Water/Liquid CPU Cooler. 120mm
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs design flaw that can lead to CPU damage 01/30/2015

This review is from: CORSAIR Hydro Series H80i High Performance Water/Liquid CPU Cooler. 120mm

Pros: None yet until the 2 major issues get resolved - No issues with the Egg.

Cons: First the unit has a design flaw that can result in your CPU overheating. The Intel back plate contains 4 spacers that install into your motherboard that you then attach the 4 standoff screws into. The problem is the back plate was designed for motherboards made with a thicker circuit board material. Motherboards such as the ASUS Maximus VII Hero are thinner so the 4 spacers on the back plate end up protruding beyond the circuit board on the opposite side where you attach the standoff screws. The standoff screws will then bottom out on the back plate leaving the assembly loose and resulting in the 4 standoffs being slightly higher off of the motherboard equal to the reduced thickness of the circuit board. This will result in the pump not getting enough pressure against your CPU leading to poor thermal transfer and your CPU overheating.

The second issue is the Fan power Y cable has the wrong connectors on it and will not plug into the fans. The fans have the standard motherboard connectors on them and will not connect to the cable they provided.

This is my third issue with Corsair in the last 9 months with the first two being related to their K95 keyboards. The quality is really going downhill fast and the customer service is right behind.

Other Thoughts: When you see this response from them don't get your hopes up - They don't work with you and they don't improve your experience.

Manufacturer Response:
Dear customer,

We're sorry to hear that your replacement also had LED issues. Please give us a call at 888-222-4346 and we'll work with you to see how we can improve your experience with Corsair.

Thank you,
Corsair Customer Support
Corsair Support Email: support@corsair.com
Corsair Support Phone Number: 888-222-4346

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Corsair Gaming K95 Mechanical Gaming Keyboard - White LED - Cherry MX Red Switches
  • neweggOwned For: 1 month to 1 year

1 out of 5 eggs White LED's continue to fail 11/02/2014

This review is from: Corsair Gaming K95 Mechanical Gaming Keyboard - White LED - Cherry MX Red Switches

Pros: Looks good but that's about as far as it goes.

Cons: White LED backlighting failed on 5 keys after 2 months of use. RMA’d with Corsair and after waiting 4 months finally got a replacement from them. Within 2 days after receiving replacement keyboard, two more LED's failed. Corsair either sent me a used replacement or these keyboards have a serious quality/design issue.

Other Thoughts: Corsair quality appears to be going downhill. I have had several of their products in the past with good results, but that appears to have changed. Customer service is not any better, after waiting 4 months for another bad part it is becoming obvious that customer is not one of their priorities.

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Anonymous's Profile

Display Name: Anonymous

Date Joined: 03/02/04

  • Reviews: 6
  • Helpfulness: 3
  • First Review: 01/01/13
  • Last Review: 02/06/16
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