Skip to: |

Newegg.com - A great place to buy computers, computer parts, electronics, software, accessories, and DVDs online. With great prices, fast shipping, and top-rated customer service - once you know, you Newegg.

If you are reading this message, Please click this link to reload this page.(Do not use your browser's "Refresh" button). Please email us if you're running the latest version of your browser and you still see this message.

Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Sign up today for a 30-day free trial of Newegg Premier
  • Wish List
  • Feedback
  • Help
Search all
Search
Home
Home > 
Jonathon S.'s Profile > 
All Reviews
  • Find Reviews
  • Find

Showing Results: Most Recent

ASUS RT-AC66U Dual-Band Wireless-AC1750 Gigabit Router IEEE 802.11ac, IEEE 802.11a/b/g/n, IEEE 802.3/3u/3ab
  • Verified Owner
  • Owned For: 1 month to 1 year

Pros: Fast router, bursting with features, and a very slick Web UI

Cons: Runs very hot. So hot, you can't even touch some of the metal parts on the back without getting burned. I've read many people mention this. I dont really care how hot it runs as long as the router design can accommodate the heat, but I admit as a seasoned computer professional, I seriously wondered about the effect of that constant high temp. Well, my worst thoughts have come to pass. At only 11 months from the date of purchase, a single LAN port failed. I had one spare port, so i moved my device there as a temp work-around and called Asus support. They did an RMA and said I would receive an email with instructions. One week went by and no email, so I call back. They assure me that my RMA is in progress, and again told me I would get an email within 24 hours. Again no email for a week. I call back a 3rd time. Finally this 3rd rep tells me that the emails were not sent because I provided an invalid S/N. Really? - they couldnt have emailed that info to me, or told me that it was bad when I was on the call? And I gave the wrong S/N, BTW, because on their label the "I" looks very much like a "1". This 3rd rep also takes the time to explain the RMA policy which others did not do. Turns out Asus USA will repair your router only, and they want almost 3 weeks to do that, and you pay the shipping to the repair center. Not at all what I expected on a $200 purchase. And who can be without Internet for 3 weeks - the router is the central nervous system of the home network - its a ridiculous policy/process for a router - I expected a replacement and a box to return the broken router. Well - Live and learn. Then just before I was going to send the router out to them, the N66u completely died. I can still get to the web config, utility and the router still has wifi signal, but the LAN and WAN ports are all brain-dead. Front Panel lights are on that should not be, and other lights are off that should be on. I had to config my Vonage box as a router to sub-in for the defective N66U - good thing I had that.

Other Thoughts: I have been a Asus fan for years and buy many of their products from MBs, to Drives, to Routers. This was my 4th Asus router. I have had router power supplies die (SMC and DLink), but this is the first time i've had the router itself die. I am really disappointed with Asus support system, and the companies integrity. I strongly believe this is heat related issue and Asus is not offering anything extra to offset the inconvenience to its customers resulting from their design flaw. They need a better service solution - replacement routers, service centers in major cities, or better repair turn-around time. Asus has missed the mark on this one.

READ FULL REVIEW
ASUS RT-N66U Dual-Band Wireless-N900 Gigabit Router, DD-WRT Open Source support, IEEE 802.11a/b/g/n, IEEE 802.3/3u/3ab
  • Owned For: 1 month to 1 year

Pros: Fast router, bursting with features, with a very slick web interface.

Cons: Runs very hot. So hot, you can't even touch some of the metal parts on the back without getting burned. I've read many people mention this. I dont really care how hot it runs as long as the router design can accommodate the heat, but I admit as a seasoned computer professional, I seriously wondered about the effect of that constant high temp. Well, my worst thoughts have come to pass. At only 11 months from the date of purchase, a single LAN port failed. I had one spare port, so i moved my device there as a temp work-around and called Asus support. They did an RMA and said I would receive an email with instructions. One week went by and no email, so I call back. They assure me that my RMA is in progress, and again told me I would get an email within 24 hours. Again no email for a week. I call back a 3rd time. Finally this 3rd rep tells me that the emails were not sent because I provided an invalid S/N. Really? - they couldnt have emailed that info to me, or told me that it was bad when I was on the call? And I gave the wrong S/N, BTW, because on their label the "I" looks very much like a "1". This 3rd rep also takes the time to explain the RMA policy which others did not do. Turns out Asus USA will repair your router only, and they want almost 3 weeks to do that, and you pay the shipping to the repair center. Not at all what I expected on a $200 purchase. And who can be without Internet for 3 weeks - the router is the central nervous system of the home network - its a ridiculous policy/process for a router - I expected a replacement and a box to return the broken router. Well - Live and learn. Then just before I was going to send the router out to them, the N66u completely died. I can still get to the web config, utility and the router still has wifi signal, but the LAN and WAN ports are all brain-dead. Front Panel lights are on that should not be, and other lights are off that should be on. I had to config my Vonage box as a router to sub-in for the defective N66U - good thing I had that.

Other Thoughts: I have been a Asus fan for years and buy many of their products from MBs, to Drives, to Routers. This was my 4th Asus router. I have had router power supplies die (SMC and DLink), but this is the first time i've had the router itself die. I am really disappointed with Asus support system, and the companies integrity. I strongly believe this is heat related issue and Asus is not offering anything extra to offset the inconvenience to its customers resulting from their design flaw. They need a better service solution - replacement routers, service centers in major cities, or better repair turn-around time. Asus has missed the mark on this one.

READ FULL REVIEW

Jonathon S.'s Profile

Display Name: Jonathon S.

Date Joined: 11/10/02

  • Reviews: 2
  • Helpfulness: 2
  • First Review: 08/24/14
  • Last Review: 08/24/14
Shop by Region: United States | Canada | China
VeriSign Click for the BBB Business Review of this Computers - Supplies & Parts in Whittier CAThis site protected by Trustwave's Trusted Commerce program Inc500
Policy & Agreement | Privacy Policy  © 2000-2014 Newegg Inc.  All rights reserved.
If the Adobe Reader does not appear when you click on a link for a PDF file, you can download Adobe Reader from the Adobe web site.