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Pros: The laptop works great for what we need at a very reasonable price. I use a lot of these in the field for various calibrators and testing equipment.
Cons: On my most recent order, I received a power supply with a missing ground pin, that would also not charge. There was a letter inside stating that Discount Laptop should be contacted with any issues, I e-mailed them with my issues and they sent out a "new" battery. Needless to say that this hasn't helped with my particular issue.
Other Thoughts: I understand that refurbs are not brand new laptops and may have quirks. That does not excuse sending out a power supply completely missing the ground pin, that also does not charge.