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McAfee Total Protection 2015 - 3 PCs
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Simply the worst customer service ever 03/13/2015

This review is from: McAfee Total Protection 2015 - 3 PCs

Pros: went to another program

Cons: Beware if you need help

I am an advanced user

I went through the usual steps for installation and couldn't get it to load

This program does not play well with others so I removed all conflicting programs I'm in about 1 hour now
Still a no go, so now off to the races I spend about another 2 hours working through the next steps and still no joy
So I bite the bullet and call, I want a higher level tech than the first incompetent dope but the wont advance the case until I start with incompetent dope #1 so here we go, spending another 1 1/2 hour on the same stuff I already did 3 times so we got passed dope 1 and next day (they couldn't get a dope 2 the same day) got dope 2, still not the highest level dope again the wont advance case until I work with dope 2 (mind you no US support it is very hard to understand what they are saying and I live in NY) doing the same steps again, another 1 1/2 hr now they think maybe level 3 might be needed (so no dope 3 available same day) so dope 2 calls me back next day and wants to take logs for dope 3 to call the next day, I decline and want dope 3 to call directly, not really unreasonable considering the amount of my time that they wasted, but it can't be done. They have refused to have dope 3 call and that is the last I have heard from them.

Update 3-13-15 1 month later I get a call from ernesto garcia in the executive office he calls me with an incorrect fact pattern simply pitiful service

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WD BLACK SERIES WD4003FZEX 4TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: fast drive
egg got it to me in the usual fast time 1 or 2 days

Cons: all bench marks were good except drive temp 20+degrees above all other drives in the box
wd said to replace

under 1 month of use

2ND TIME SAME PROBLEM
AFTER ALMOST 1 HR FIGHTING WITH CUSTOMER SUPPORT THEY AGREED TO SEND NEW DRIVE
SHOULD HAVE RMA THROUGH NEWEGG WOULD HAVE BEEN DONE IN 5 MIN

Other Thoughts: Other Thoughts: will replace
5 yr warranty cant beat that

HOPEFULLY 3'S A CHARM

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WD BLACK SERIES WD4003FZEX 4TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5
  • Verified Owner
  • Owned For: 1 week to 1 month

Pros: fast drive
egg got it to me in the usual fast time 1 or 2 days

Cons: drive was running out of spec
all bench marks were good except drive temp 20+degrees above all other drives in the box
wd said to replace

Other Thoughts: will replace
5 yr warranty cant beat that

READ FULL REVIEW

douglas s.'s Profile

Display Name: douglas s.

Date Joined: 01/09/09

  • Reviews: 11
  • Helpfulness: 4
  • First Review: 02/24/10
  • Last Review: 03/13/15
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