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BELKIN F9K1102 N600 DB Wireless Dual-Band N+ Router IEEE 802.11a/b/g/n
  • Owned For: 1 month to 1 year

1 out of 5 eggs Horrible Router and Service 02/23/2014

This review is from: BELKIN F9K1102 N600 DB Wireless Dual-Band N+ Router IEEE 802.11a/b/g/n

Pros: Doesn't look terrible

Cons: I bought one of these less than 6 months ago and a local big box store. I was really excited about the features that let me plug in a hard drive and the dual N band transceivers but this item stopped working about 5 months in, since I lost my original receipt and didn't want to fight with the big box store I figured I would call Belkin's warranty line directly, I had always had good luck with other hardware manufacturers for this sort of thing.

WOW what a terrible experience. About 5 phone calls and over 2.5 hours on the phone. The first tech I spoke with did the typical unplug, replug, unplug replug script they have and I spent over an hour going through this with him. He said he approved my return but didn't give me a case number or any options for taking care of the replacement before hanging up on me. I decided not to mess with it any more and went and got a new modem/wireless router combo from motorola to solve my problem at home, it doesn't have as many features as the belkin but I know if something happens to it under warranty, motorola will take care of it.

So a couple of weeks later I decide, I'm gonna get this thing replaced, I paid good money for it and it is defective so I call tech support again, get disconnected after the first couple of rounds of unplugging and replugging and rebooting and acting like the tech knew what they were doing. Had to call back and start all over again from scratch, a very nice but technically unsavvy gentleman dealt with me this time and again I had to start the troubleshooting process over, this took forever, and the redundancy was absolutely HORRIBLE, their tech support script seems designed to get you frustrated with the tech and make you hang up, I stuck with it and finally the tech said "I found that your unit is defective, I will give you a case number and you can get it replaced"

Other Thoughts: I thought, "AWESOME, Now we can move on, it was a pain but Belkin will actually live up to their warranty" so he gives me the case number over the phone and then I also get an email from rma@belkin.com regarding how to proceed, see the guy on the phone can't actually get your replacement ordered, that would be too user friendly and wouldn't put another roadblock in your way making you finally give up and realize that Belkin's warranty is utter malarky. You now have to take your case number and put it into Belkin's return page and move forward from there. I initially thought, "Ok, not the best option but I will stick with it." and click the link on the email I get.... The page I come to, (the email link already had the case number in it) says that they can't find that case number and I have to re-enter it... ok weird so I re-enter it, magically everything on Belkin's website works up until you click that button to submit a case number, then just nothing happens... It's glaringly obvious that they want it to be as difficult as possible to get them to live up to their warranty, I've used every major browser to try and submit this form and the same thing happens every time, Belkin's website works great until you submit, then magically their server doesn't respond to you anymore!

So, you might be able to safely buy this from NewEgg since they are so good at warranties and customer service, but I for one will never buy a belkin product again and as I am the "tech" guy for my company and all of my family members, none of them will either. I can't stand when a company won't stand behind their product, seriously Belkin, if you don't believe in your products enough to actually make a warranty claim easy and possible, why have a warranty at all? Just put "no warranty" somewhere on the package and "even if we had one we would make it so hard to make a claim that you will give up"

Seriously there are plenty of hardware companies out there with better products and WAY better service. Pick something else.

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Lucas M.'s Profile

Display Name: Lucas M.

Date Joined: 10/01/05

  • Reviews: 1
  • Helpfulness: 0
  • First Review: 02/23/14
  • Last Review: 02/23/14
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