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Synology DS213j Network Storage
  • Owned For: 1 month to 1 year

1 out of 5 eggs Broken OS - Horrible Support 04/17/2014

This review is from: Synology DS213j Network Storage

Pros: Great features and easy to use
Cheap

Cons: HORRIBLE TECH SUPPORT
BROKEN OS (5.0)

Other Thoughts: I have been totally down for a week, and opened a ticket 3 days ago, but have yet to receive any solution and very little response from Synology. I have spent at least 3 hours over the last three days just waiting in the phone support queue, and have not received an email response in over a day regarding my ticket.

Here is a telling post on Synology's website:

Due to the popularity of our DSM 5.0 release, and high volume of downloads, our support is currently behind normal schedule. As a result, our responses may be delayed 2-3 business days during this adjustment period. We apologize in advance and appreciate your patience.

The OS is not as popular as it is BROKEN! That is why support isn't even responding to emails for 2-3 days!!! Stay away from SYNOLOGY!!!

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Andrew B.'s Profile

Display Name: Andrew B.

Date Joined: 06/24/13

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 04/17/14
  • Last Review: 04/17/14
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