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Rosewill RM-7500 2.4GHz Wireless Traveling Mouse - Retail
  • Verified Owner
  • Owned For: 1 month to 1 year

4 out of 5 eggs Great Customer Service! 04/09/2014

This review is from: Rosewill RM-7500 2.4GHz Wireless Traveling Mouse - Retail

Pros: This is a great little product - mine just happened to lose its scrolling feature after a couple of months. Not to worry! I emailed Rosewill and IMMEDIATELY got a response from Mick. They apologized, did NOT require me to return the item, and ordered a new one to be sent to me from Newegg. All of this within DAYS of my contacting them. How great is that? Combined with Newegg's great customer service, I would confidently order again.

Cons: Of course I'd have preferred that the scrolling feature didn't malfunction - but the prompt and attentive customer service I received from Rosewill made it almost a non-issue.

Other Thoughts: It's great to work with a company that cares about its customers and its reputation. I'll definitely buy from Rosewill again and highly recommend them.

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Nadine G.'s Profile

Display Name: Nadine G.

Date Joined: 11/05/08

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 04/09/14
  • Last Review: 04/09/14
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