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NETGEAR R7000 Nighthawk AC1900 Dual Band Wireless Gigabit Smart Home Router
  • neweggOwned For: more than 1 year

1 out of 5 eggs Never worked correctly 08/13/2015

This review is from: NETGEAR R7000 Nighthawk AC1900 Dual Band Wireless Gigabit Smart Home Router

Pros: Looks nice

Cons: Software, file throughput on Ethernet, intermittent outages.

Other Thoughts: for the first two months of ownership the Genie software wouldn't work, so tech support couldn't help me. Then, the support period ended, so tech support couldn't help me. File transfer throughput was always slow and tech support had no answers. Now the router is cutting out - both internet and Ethernet connections stop working at the same time. I would like Netgear to buy this router back. But since they won't, I just won't buy anymore Netgear products. That is a promise I keep- by the way - just ask GM.

ASUS RT-AC66U Dual-Band Wireless-AC1750 Gigabit Router IEEE 802.11ac, IEEE 802.11a/b/g/n, IEEE 802.3/3u/3ab
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

Pros: Very fast - can stream 3 movies to separate devices wirelessly.

Cons: Unstable
Firmware Upgrades
Tech support is not technically competent.

Other Thoughts: I have to reboot router a couple times a week because the router loses its HARDWIRE connection to my server. There is no excuse for this. When the router loses its HARDWIRE connection to my server, the username and password no longer work. I then have to go through the setup routine again to get into the router. Then reboot.

Installing firmware was a mess. Wireless connection could not see server.

Tech support was not familiar with the product and had no idea how to solve my problem. When I asked about the firmware upgrade, which the owners manual recommends you do, the tech support rep stated “if it works, don’t fix it.” I pointed out that the owner’s manual says to keep the firmware current. This was only the beginning of a grueling hour. You know the uncomfortable feeling when tech support is guessing? That is exactly what these guys were doing. Between the router not working and the lack of technical competence at tech support, I am seriously considering returning the item and going with a different manufacturer. I can’t recommend this router – it takes too much time to operate.

Brother TN-115C High Yield Toner Cartridge for HL-4040CN, HL-4070CDW, MFC-9440CN, MFC9840CDW; Cyan
  • Verified Owner
  • neweggOwned For: 1 month to 1 year

Pros: It is an OEM cartridge.

Cons: Started leaking early into use.

Other Thoughts: Brother product support sent me a new one.


Mitchell M.'s Profile

Display Name: Mitchell M.

Date Joined: 09/16/08

  • Reviews: 7
  • Helpfulness: 5
  • First Review: 06/12/11
  • Last Review: 08/13/15
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