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Brother HL-5450DN Monochrome Laser Printer
  • Verified Owner
  • Owned For: 1 month to 1 year

1 out of 5 eggs Power Surge Issues 01/12/2014

This review is from: Brother HL-5450DN Monochrome Laser Printer

Pros: We like the look of this model and the paper tray (in & out).

Cons: At first (month) it printed multiple copies of the same page, sometime with 1/4 of the image on the first page, then the second and so on. Worked with Brother tech support to resolve that issue. Then every time it turned on, it flipped the breaker. We've tried turning off all items in the room and it still happens. Only place we can get it to work is in the bathroom on a GFCI outlet. Have been arguing with Brother for 4 months on this issue and is still unresolved. Home is only 4 years old with new wiring, THAT is NOT the issue. This printer is a total loss.

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Brother HL-2280DW Wireless Monochrome Multifunction Laser Printer
  • Verified Owner
  • Owned For: 1 month to 1 year

2 out of 5 eggs Terrible customer support 11/05/2013

This review is from: Brother HL-2280DW Wireless Monochrome Multifunction Laser Printer

Pros: When it prints, it prints quickly and efficiently, print quality is decent, duplexing is nice

Cons: Soon after having this printer, I stopped being able to reach it on the network, if I restarted it would be able to reach its web gui for about 2 minutes before it crapped out again, print jobs sent over network would print between 20 minutes and never. More recently, after shutting it off to reboot it (yet again), when I turned it back on it tripped the breaker in this room. Long story short (and many trips up and down stairs) it now trips any breaker of any room its in, regardless of what else is plugged in in the same room. Upon contacting Brother USA support, I was told to unplug everything else in the room (already done), was then told that a firmware update would fix it (hard to do when I can't turn it ON), and then told to contact a qualified electrician (when this same machine and everything else had run fine in this room for a month and a half).

I'm exploring other avenues for support and hope to get a better response and resolution for what is likely just a single unit that needs replacing, and will update with any results or lack thereof.

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Curtis L.'s Profile

Display Name: Curtis L.

Date Joined: 06/23/06

  • Reviews: 2
  • Helpfulness: 1
  • First Review: 11/05/13
  • Last Review: 01/12/14
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