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1 out of 5 eggs Questionable quality control on Refurbished Razer items 12/05/2016

This review is from: RAZER Naga Epic Chroma RZ01-01230100 Black 19 Buttons Tilt Wheel USB Wired / Wireless Laser 8200 dpi MMO Gaming Mouse

Pros: I've had a Naga for MMO's since the Molten Edition Naga for my first RED Black gaming rig build. Love it for what it was intended MMO's
Fits my hand well.
I like the increased response over older naga's
Wireless takes some of the mess off my desk

Cons: None particularly with the mouse it self but like the title says questionable quality control of Razers refurbished items

Other Thoughts: When i ordered a refurbished Naga Epic Chroma on black Friday, I received a damaged / defective USB cable with this mouse out of the box. The cable is twisted with the shielding and wiring pushing through the outer cord cover of the cable. Basically it shorts out when you plug it in to a USB port on your computer. I didn't see the defect initially before plugging it in. It caused the computer to instantly shut down to save itself. With no cable this is a paper weight. With the seller I used (not Newegg in this case but it seems a lot of these sites are using third party sellers for these refurbished items so this will probably apply to you here as well) the third party seller couldn't do anything to replace the product or cable as the items are listed as fulfilled by the selling site such as newegg," the bay", or that "jungle" site. Mine did arrive in a Official Razer Refurbished item box.

Second if you think that RAZER will support its product you are wrong! They don't list replacement USB cords on their web page. And I've been dealing with the worst customer support experience I've ever had in my life for a week now. I submitted a request on their customer support page and called their support number (1-888-697-2037) that you can find only if you dig through the FAQ pages. Razer doesn't list it up front for you to see it. The number of course is answered by an over seas east Indian call center. I told them about the defective cable and it shorting out my computer and they immediately asked if I had Razer's Synapse software installed, I assume reading off their que cards. They are not knowledgeable in anyway and frankly inept. I immediately stopped him and pointed out AGAIN that his was a HARDWARE issue not a software issue. After a minute on hold I was told that they would provide the cable for free and that I wouldn't have to pay for it I just had to fill out the form they would email to me and submit it. Should take about 15 minutes for the email to show up. Three hours later I get the email from "Paul" with Razer Customer Support, fill out the form in the body of the email he sent and send it back. A day later they respond with an email saying "Thank you responding, but did not receive any requested information below as said. Please to clarify the issue further. Thank You." They didn't scroll down to the form they sent me to read the information I had filled in. So I copied it cut and pasted to my reply email making sure they couldn't miss it this time and sent it back. TWO DAYS later I receive "Thank you for the reply. We are sorry about that. Before we proceed further, can you tell us what happened to the cable of your mouse?" Okay... I have already told their customer service on the phone everything. Filled out the form. And we are 3 days into it ... running in circles. But i send a response again with a picture of the defect a full play by play of me pulling it straight from the box, the computer shut down, and finding the cable defect all again, and send. This morning over a day later I get this "Thank you for the reply. We are sorry about that. Before we proceed further, can you tell us what happened to the cable of your mouse? I look forward hearing from you soon.Thank you for contacting Razer Support." WTH!!! I JUST DID THAT! At this point I don't think i will ever get a cord for this mouse. NONE of the Chinese knock offs on "jungle site" or the "Bay" will work with this mouse the notch is in the wrong place and the shape is incorrect. Don't believe the answers in the reviews they WILL NOT FIT. After the first email I went with my instinct and purchased the mouse from another seller so luckily I'm not still waiting for this but I was hoping to get a cord and use it for other projects. I will be calling Razer's corporate office Monday for all the good it will probably do, but maybe they will put me through to someone on this side of the Atlantic.

RAZER Vespula Dual-Sided Gaming Mouse Mat
  • Verified Owner
  • neweggOwned For: more than 1 year

2 out of 5 eggs DESTROYS ITSELF REGARDLESS OF USE. 04/28/2014

This review is from: RAZER Vespula Dual-Sided Gaming Mouse Mat

Pros: Dual control surfaces allow speed or accuracy
grip/wrist pad
Surface size

Cons: Surfaces separate from back board regardless or use or wear over time.
6 month warranty period for a 35.00 mouse pad.
Zero Razer Support with regards to the issue or fixes

Other Thoughts: I bought this pad in May of 2012. I have used the control (rough side) surface EXCLUSIVELY and always with the cushioned grip pad in place underneath. November of 2013 i notice there seemed to be a raised portion on the bottom left of the pad i pressed it back down and it remained for a couple of days before reappearing. fast forward to now and the entire bottom corner is actively coming away from the backing and smoothing it down only works for maybe a minute or two. I am no pro gamer. with 3 kids I'm lucky to have time at all. So it's not a use issue. There are almost NO SIGNS of wear but the surface is coming up. This is happening also on the opposite side. Which i have NEVER used, but it is happening on the the top left and bottom right of that side. Put simply it seems the adhesive breaks down so that the surfaces come away from the backing simply with time. And I'm sure that time varies from person to person and usage. But the bottom line and implication seems to be that if you NEVER used this pad then it would still with in (my guess here) 2-3 years peel away from itself requiring you to replace it even thought its not worn out. This to me is unacceptable for a 35.00 mouse pad. It like it has a fail mechanism built in so that you HAVE to replace it regardless of its condition.
I of course contacted razer to see if they knew about the issue and a fix. like say heating the surface to get the adhesive to reactivate or well anything really. But since the warranty is out (again a whopping 6 months) it seems i have no options and they're not handing out ideas. So while i must admit it was great while it lasted. But like a strung out girlfriend, its going to come apart on you. AVOID IT!

Linksys E4200 Maximum Performance Dual-Band N Router IEEE 802.11a/b/g/n, IEEE 802.3/3u/3ab
  • Verified Owner
  • neweggOwned For: 1 week to 1 month

Pros: Great wireless signal, stable connections (least for me), easy initial setup if you have a simple network good transfer speeds on local network transfers. Full spectrum of QoS, port forwarding/ triggering options

Cons: QoS or advance packet priority management interface not setup as user friendly as a lot of other routers.
OPEN NAT ISSUES WITH XBOX 360s potentially with one Xbox, FOR SURE with multiple xboxes. (see other thoughts)
Expensive in my opinion to have such an obvious issue and apparently no intent to fix it. I have three xboxes in my home all the time for myself and my sons to game together online without having to split screen. With my old dgl-4500 which this router initially replaced we had no issues...but after two lightning strikes and almost 3 years the dgl-4500 started randomly dropping out and was showing connections that weren't there so figured time to replace. Now let me say that I had also a playstation 3, satellite dvr, two desktops, laptop, iPad, 2 iPhones, and a gaming rig hooked up to this router via multiple switches and wireless, that run with no problem that I ran into...Till I turn on more than one Xbox.

Other Thoughts: Cisco does not support the port configuration that Xbox uses to communicate with Xbox live. This will means when you try to connect to Xbox live your NAT WILL BE RESTRICTED possibly with just one xbox ( I didn't have a problem with just one) but for sure if you have more than one Xbox and try to have them on at the same time? This means that if youand whoever is on the other Xbox will have problems connecting to groups, games,and hearing recieving communication from others on voice chat. Per their own manual they do not recommend two game systems connecting to the same server that r attached to the same router. This issue is allover the forums for this router and the v2. This was a deal breaker for me and i urge u to check the forums out if you r a gamer thinking of getting this router. My old DGL-4500 nor the ASUS RT-N56U i replaced this cisco with had/have any issues with open NAT or multiple xboxes.


John R.'s Profile

Display Name: John R.

Date Joined: 06/12/05

  • Reviews: 5
  • Helpfulness: 1
  • First Review: 11/29/09
  • Last Review: 12/05/16
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