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ASUS Transformer Pad 10.1
  • neweggOwned For: 1 month to 1 year

Pros: The unit worked fine until the screen spontaneously cracked.

Cons: This unit worked fine until the screen spontaneously cracked on its own after simply being shut with its docking station which should protect it and was then opened. Cracks all over the place. I contacted them and sent them a picture of the cracked screen as they requested along with an explanation of what and how it happened. This was after they gave me two non-operative email addresses to them and I had to find the correct one after searching around. They acknowledged the picture, gave me a case number and a number to call. I did just that with the following result:

1. they told me I needed to send it in--at my cost--they would evaluate it and send me a quote. I asked why I needed to do this when they asked for a picture. What was the purpose of that if not to evaluate the case? They didn't know, I had to send it in.

2. I then asked them how much it would cost to repair if they decided--arbitrarily, of course--that it wouldn't be covered under the warranty (which, of course, it should be since only a defect in manufacturing either in the tablet or the docking station could cause a spontaneous crack). They said $248. I told them that was ridiculous because I could but a refurbished one getting the whole thing again for $202. No response.

2. I then said to tell me what the replacement part number was if I wanted to repair it myself. They said they didn't have the information. They don't have the replacement number for their own product? Ridiculous. They just want to obviously overcharge you for their ridiculous repair cost for their defective product they don't want to repair themselves under the warranty.

3. They could, of course, tell me how much the part they don't have a number for costs though. That was $148. Gee, how do you know what it costs if you don't have the number Asus? This, of course, is also ridiculous as you can easily find an OEM replacement for it on the internet for around $60 or so, meaning they are overcharging you some $88 just for the part.

4. That leaves $100 for them to do the labor to repair it for you. Gee, a quick search of the internet shows a video on how to do it yourself which takes about 20 minutes to do if you do it slowly and carefully. That means they are charging you at a rate of $300 an hour to do the repair for you (actually probably more like $4-500 and hour since an experienced tech could certainly do it much faster).

5. Needless to say, I told them what they could do with their company and hung up, telling them I was going to post this experience online for all to read. A company thoroughly to be avoided.

As an aside, I bought a Samsung Galaxy Tab for my 7 year old granddaughter who regularly bangs it around as any 7 year does. She has not protection for it like a docking station at all, and, after a year, has had absolutely NO problem with it at all, so you can make your own conclusions there. You are forewarned.


John K.'s Profile

Display Name: John K.

Date Joined: 03/25/03

  • Reviews: 1
  • Helpfulness: 1
  • First Review: 09/30/13
  • Last Review: 09/30/13
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