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Seller#: 0UHIQWIKE6MM68B23

smartshop Seller Profile 626-2804888 Email This SellerEmail This Seller See Seller StoreSee Seller Store  See all products from smartshop See all products from smartshop

For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.

We sell quality products with unbeatable prices. We have good connection with many manufacturers in variety of products. Your business is important to us please give us a chance to make your order right if the is a problem.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (21 Reviews ): Rating + 4
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 12 Reviews
newegg
57%
Good Rating + 4 1 Reviews
newegg
5%
Average Rating + 3 1 Reviews
newegg
5%
Poor Rating + 2 0 Reviews
0%
Very Poor Rating + 1 7 Reviews
newegg
33%

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
N/A
Order Date : 8/3/2014

Rating + 1 Junk product

The two nail clippers were broken on their 1st use. It was very dirty inside the apple case, white foam was black, even some hairs were observed ... If there is no star or negative option, i wouldn't hesitate to give that. Don't buy.

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Tanya
Order Date : 6/11/2014

Rating + 4 Will order from this seller again!

I had an issue with an item I bought and this seller kept in touch with me and resolved it in a timely manner. Very satisfied with how this seller handled my issue!

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gregj1005
Order Date : 6/13/2014

Rating + 5 Retractable 3.5mm Male to Male Stereo Audio Cable Compact Cord

Works great on my 2008 Yamaha Venture, to hook my I pod up to the stereo, exactly what i was hoping it would be. Great buy for the price.

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N/A
Order Date : 5/9/2014

Rating + 1 poor performance

I ordered 2 5000mah USB battery packs and never received them, which caused delays in our work. I never received any notification from anyone that the USPS had failed to deliver the items due to incomplete address, although several other items ordered through newegg were delivered on time via USPS.

My procurement process where I work is difficult and time consuming, and thanks to the non-delivery of the items I must re-order the battery packs from a different seller, and have to process a refund.

So the performance by newegg's sub caused me 3x the workload plus the loss of productivity due to their inability to make sure their products get to the purchaser.

I will probably never use newegg again, I can't afford the extra work and delays that I might encounter.

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LO.V3.d by J3.s.US
Order Date : 3/22/2014

Rating + 5 No problem so far.

Got the toys quickly.

Just as described.
Seller Response:Awesome Buyer, Thank you for your business.

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Sajun
Order Date : 3/3/2014

Rating + 5 Fast. :)

Bought a cable. Product arrived a bit faster than it advertised. No problems, cable quality is excellent.
Seller Response:Awesome Buyer, Thank you for your business.

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Tim T
Order Date : 3/7/2014

Rating + 5 cable Tester

Great Product quick shipping.
Seller Response:Awesome Buyer, Thank you for your business.

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N/A
Order Date : 1/20/2014

Rating + 1 Unresponsive to Issues

After the product I ordered arrived not as described I contacted NewEgg Support. They directed me to an email address for this seller and they never responded nor did NewEgg Support pick up the slack.

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johnathanG
Order Date : 2/25/2014

Rating + 1 i have yet to recieve the item

been waiting since feb 26 for my charger. will update when i finally get it... i have to one egg this because i cant post this without rating it. will update the rating once i receive the item. i have to wait until next week before i can file a claim.

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N/A
Order Date : 2/26/2014

Rating + 5 Decent Products, Decent Price

I ordered a case from them and it got to my house in 5 days, all the way from China. It got to my house faster than things I've ordered from companies in California. I would definately do business with them again.
Seller Response:Awesome Buyer, Thank you for your business.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: Yes

RMA Policy
    Return for refund within: 30 days
    Return for replacement within: 30 days
    Restocking Fee: Yes
RMA instructions
    1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 ¨C 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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