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Thank you for your business with 1Byone! 1Byone Proudcts Inc. is a LA, CA based company who mainly sales Home Improvement and Consumer Elctronics items including door chimes, tv antennas, disco party lights, fog machines, iPhone power cases and so on. All of our products have 1 year warranty and we have professional technical support team who get your questions and concerns answered within 24 hours. Shipping from USA CA warehouse and you can get your package within 3-4 business days after your payment has been verified. Give us a shot and we will make sure that you will look to us again!
- Returns Policy
We gladly accept returns and exchanges on defective merchandise within 30 days of your original invoice date. Returned item(s) must be in original package and brand-new condition with all parts included, and make sure they are free from signs of damage, wear and stains.
Abuse of Return Privileges - Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.