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- Email This Seller
You are probably thinking...what in the world is 3Gorillas.com and what makes them different? The answer is simple...3Gorillas.com represents a company who believes that saving the environment and offering great products and values to our customers can go hand-in-hand. We are experts in refurbishing products to standards of excellence, as well as offering new products from other responsible vendors.
We operate our company based on the idea that you, the customer, want socially and environmentally conscious retailers who can give you peace of mind knowing you are buying a product that maintains your sense of responsibility to planet Earth. You can buy a much-needed product at a great price and at the same time contribute to a better environment.
As for shopping, we work hard to ensure that your buying process on the internet is as easy as it gets! Simply put, we sell Great Products at Great Prices, take & return calls (novel from an internet company) and answer emails quickly!!! We are tired of e-commerce web sites which offer little or no customer support and we feel you deserve more! We have proved ourselves with flawless feedback as PowerSellers on EBAY (3gorillas) and take the same pride and experience in providing a VERY POSITIVE buying experience for you here at 3Gorillas.com!
We welcome your questions and comments both by email and phone and we stand 100% behind everything we sell. Our long term success is dependent upon REPEAT CUSTOMERS and we will do everything we can to earn your trust and long term business.
- Returns Policy
Most of our merchandise can be returned for a credit within 30 days of the shipping date unless otherwise noted in the product description or if it your item has a manufacturer defect and is under a manufacturer warranty*. If the item is not functioning correctly and is under the manufacturer warranty, please contact the product manufacturer with any service or return inquiries you may have.
We require you to request a 'Return Merchandise Authorization Number' or RMA # before you return your item. ALL RETURNS MUST HAVE AN RMA # for us to take the item back and give a full refund! If an item is returned without an RMA #, it will be assessed a 20% restocking fee. Please request an RMA # by emailing or calling us.
When shipping the item back to us, carefully repack the item with all instructions and documentation in its original packaging and send it with the RMA # written on the package as well as the shipping label. Buyer is responsible for all return shipping fees.
Upon receipt and review of your RMA (which may take up to 3 business days), we will replace or refund your payment. Only the item amount will be credited, we will not refund the original shipping amount paid nor the return shipping fee
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.