- Email This Seller
SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.For returns only, please have seller name and RMA number ready when you call the number listed above. For other inquires, click “Email This Seller” button above.
You are welcome to visit our store!
We are an online global retailer and wholesaler of ceramic knives. We have our own factory in China, so we have the advantage of best price. We are able to provide very best price to you whatever you will buy from us for your own usage or resale. It will help you save your money comparing buying locally or help you earn much profit when agenting our products.
Same as you, for quality, we are top care about it. We always realise that without good quality, the business lifetime would be very short. So through a set of strict production and QA process, we have gotten very high approval on quality from many of our global customers.
For shipment, we have two warehouses. One is in our China warehouse and the others are in USA. If there is stock in oversea warehouse, we will choose to ship there. Otherwise we ship from China.
- Returns Policy
Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.