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SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.
999 Mega USA is where savvy online shoppers can find everything and anything from a variety of home-goods. Our mission is to be the preferred shopping destination for our guests by delivering outstanding value, continuous innovation and exceptional customer service.
- Returns Policy
We want you to be happy with your purchase but request that you return items purchased from 999 Mega USA within 45 days of delivery for an exchange or a refund of the item. Unless defective, a 15% restocking fee will be charge for all returned or cancelled orders. Please include the original receipt or printout of email confirmation. Items must be in an unused condition and/or packaging intact. We are not able to refund your shipping charges or your return shipping charges. If you are exchanging an item, we will not be able to refund or waive shipping charges for any part of the purchase or exchange transaction. Again, shipping on returned items is not refundable, unless the reason for the exchange or return is due to an error by 999 Mega USA (e.g. wrong item/color). You the customer will be responsible for all shipping fees on exchange orders.
1. Log onto your Newegg.com account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.