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Newegg.com - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

SELLER ACCOUNT DEACTIVATED: This seller is no longer affiliated with Newegg.com.

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Need Help ? We have Tool Specialists on hand to answer all your questions.

Most orders shipped same day
Professional Quality Tools and Equipment
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205 Reviews (9% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 198
peterf1972
Ordered on 3/7/2014
Worst newegg experience ever 4/10/2014 4:05:18 PM
Item was ordered and shipped early March. Supposed to be delivered between 7 to 14 days. now it is April 10th, still no item, got one email from the seller stating they would ship a new one. Still nothing. No response to emails, no item.... Do not buy from this seller.
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Anonymous
Ordered on 3/7/2014
BUYERS BEWARE!!! 4/10/2014 1:06:21 PM
Like so many others, over a month past and I never received my shipment. AES Diagnostics didn’t respond to my messages. Fortunately, Newegg’s Marketplace Guarantee processed a full refund to my PayPal account today. AES Diagnostics seems to be a somewhat “shady” business, apparently using USPS Media Mail to ship non media products … isn’t that a federal offence? So a few buyers finally got their item after 4 or 5 weeks, it should never take that long; when it normally takes a week or two for shipments. Shame on you AES Diagnostics … Newegg should drop you from their Marketplace.
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AndrewV
Ordered on 3/26/2014
Never received item 4/10/2014 7:50:06 AM
I ordered this on march 25 as of April 10 no item the tracking number shows it left NY on the 26 of March and no further info since then

16 days later no item

and new egg is no help they told me I have to wait at least 14 business days before they will even look into it very rude customer service rep

Not very happy at all 2 items I ordered from new egg a week after the scanner have already shown up
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Sensei3539
Ordered on 3/26/2014
Good for the price 4/10/2014 4:53:26 AM
Got this product for the right price and does what it says it does read and clear codes that really the reason I bought it for I'm no mechanic so saves me for going to the repair shop to get the diagnostic done rather I can do at my house.
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Anonymous
Ordered on 3/7/2014
4/9/2014 6:23:46 AM
Item took 3 weeks to arrive and by then I didn't need it. I called and asked to return unopened package for a refund but never heard beck from seller. Will never deal with them again.
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nucadude
Ordered on 3/7/2014
Finally 4/8/2014 9:05:03 PM
Finally received unit on 4/4/14 after ordering on 3/8/14 and card debited on 3/10/14 and spending what seemed a lifetime email back and forth with Newegg to get status with basically nothing from AES. not a way to keep customers
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phrenetic
Ordered on 3/7/2014
DO NOT ORDER 4/7/2014 3:46:22 PM
I placed an order for a OBDII Scanner a month ago March 9th and just received it today April 7th after paying POSTAGE for the product that said it would come with free shipping. DO NOT BUY FROM THIS SELLER. NEWEGG de-partner with this defunct company.
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Anonymous
Ordered on 3/7/2014
Honest, Prompt and Courteous 4/6/2014 12:25:26 PM
I did business with this seller, we had issue with delivery initially when I had to contact them, they were quick and responded very swiftly.
The product was resent and was delivered in 3 days from last contact.

I would recommend the seller.
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Regrets
Ordered on 3/7/2014
Autel MaxiScan MS300 OBDII Auto Diagnostic Scan Tool Code Reader 4/5/2014 8:40:02 AM
Took 1 month to receive item ordered from this seller and then had to pay for postage due since it was shipped incorrectly.
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Anonymous
Ordered on 3/9/2014
4/5/2014 6:08:06 AM
Delivery took 25 days and was missing the owners manual (which was to be included).
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Pham
Ordered on 3/7/2014
That's a joke 4/4/2014 7:57:47 PM
Three weeks after I placed the order,I tried to contact seller about my order,first he sent me the bogus tracking number (as many buyers got same problem from him),then he emailed me said that there is no tracking number because he used "economic based shipping which does not include a tracking number",then he told me that he will send the replacement for me,and now he said that the package has been delivery ( according to "his tracking number"),I need to call USPS to report the mail theft,lucky that Newegg and paypal jump in to get my money back
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Anonymous
Ordered on 3/7/2014
Took 4 weeks, no CD or manual 4/4/2014 12:19:33 PM
It took 4 weeks for the scanner to arrive (not 7-10 business days), and it did not include a CD or manual as promised. Newegg should discontinue their partnership with AES Diagnostics.
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Jim
Ordered on 3/8/2014
Poor seller 4/4/2014 6:38:11 AM
I had ordered a Autel MaxiScan MS300 OBDII Auto Diagnostic Scan Tool Code Reader on March 8, 2014. I contacted the seller AES Diagnostics by email on March 23, 2014 because I had not received my order yet. They responded quickly saying that it should be there within 15 business days (it had been 10 business days). When I had not received my order by April 1, 2014, I sent them another email and did not receive a response. I called them on April 2, 2014, left a voice message, and did not receive a response. I finally received my order on April 3, 2014 a full 19 business days (26 total days) after I placed my order.
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Seerursuly
Ordered on 3/7/2014
Awful...just awful 4/3/2014 6:00:23 PM
This has been awful experience. Newegg is trying to become the new eB.ay by letting sellers like this on their site? Did Newegg really want to destroy their own reputation in a matter of days, because they have succeeded.

Oh, and a bit of additional info for you buyers in the same predicament. It turns out this guy is sending via USPS MEDIA MAIL. YOU CANNOT SHIP MERCHANDISE VIA USPS MEDIA MAIL! it's just common sense, USPS clearly states they open these packages to make sure what's being sent is actually educational media. A few may slip through but chances are not all of them.
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Dudimis
Ordered on 3/7/2014
Terribly Late Shipping 4/3/2014 10:54:33 AM
I was growing very concerned. This was purchased 3/8. I contacted the seller twice and had opened a refund claim with Newegg. Finally, the seller contacted me and told me that he was shipping "another" one to me. 2 days later, I got it in the mail. I checked out the tracking number on the package. It was the same tracking number from 3/8 that was sent to me via email that never updated. Now it showed that the item was received at the post office on 3/31 after being created 3/8. The seller did not ship this item for over 3 weeks after receiving my money. It was sent in a plastic bag that offered no protection. The diagnostic reader does work. I confirmed it on my car. So I did get my product, but I had to wait almost 4 weeks to receive it. That was the longest domestic shipment I have ever waited for. So you will get your product eventually. But do not hold your breath. If you want it sooner, order elsewhere.
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Anonymous
Ordered on 3/7/2014
It took 3 weeks from New York To LA. 4/2/2014 10:30:44 PM
He sent me tracking number on March 7th, received the item on March 27th. What a joke.
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MAD
Ordered on 3/7/2014
Poor Customer service 4/2/2014 12:57:10 PM
I would rate AES Diagnostics with zero eggs if I could. They provided an invalid tracking number and 3 weeks later AES and Newegg has no idea where my order is. This is the worst service that I ever received from Newegg.
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Anonymous
Ordered on 3/7/2014
scam 4/1/2014 8:20:08 PM
never received the item ordered on 03/07/14.
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kevin
Ordered on 3/7/2014
4/1/2014 5:32:30 PM
Never received the item in a month. The seller used 7-15 business days as excuses, then they simply disappeared.
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Clint
Ordered on 2/16/2014
Excellent Experience 4/1/2014 3:32:10 PM
No problems whatsoever. Fast shipping and excellent customer support. They helped me with some operating questions I had about my Autel MaxiScan MS300 with no problems. I highly recommend using them!
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